Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About best practices
- Determining the NetBackup Appliance serial number
- About Fibre Channel HBA card configuration verification
- About Notification settings
- About IPMI configuration
- About password management and recovery
- About IPv4-IPv6-based network support
- About enabling BMR options
- About deleting users
- About troubleshooting tools
- Working with log files
- About NetBackup Appliance log files
- About the Collect Log files wizard
- Viewing log files using the Support command
- Where to find NetBackup Appliance log files using the Browse command
- Gathering device logs with the DataCollect command
- About gathering information for NetBackup-Java applications
- Enabling and disabling VxMS logging
- Disaster recovery
- About disaster recovery
- Disaster recovery best practices
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable operating system drives and attached storage disks
- Complete loss of appliance with recoverable attached storage disks
- Reimaging a NetBackup appliance from the USB drive
- Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
- Configuring a master server to communicate with an appliance media server
- Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
- About NIC1 (eth0) port usage on NetBackup appliances
- Complete loss of appliance and attached storage disks
- NetBackup Appliance software corruption
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance operating system corruption
- NetBackup Appliance error messages
Determining the NetBackup Appliance serial number
You need to note and refer to the NetBackup Appliance serial number when you report an issue to Veritas Technical Support.
You can the following options to determine the NetBackup Appliance serial number and storage shelf chassis numbers.
Table: Options for determining the NetBackup Appliance system serial numbers and chassis numbers
To use this option: | See: |
|---|---|
The NetBackup Appliance Web Console | Determining the serial number of the NetBackup Appliance using the Web Console |
The NetBackup Appliance Shell Menu | Determining the serial number for a NetBackup Appliance using the Shell Menu |
The appliance hardware | The Product Description Guide or the Hardware Installation Guide for your specific appliance. The appliance hardware guides are available from the NetBackup Appliance Documentation page on the Support website. |
Use the following procedure to determine the serial number of the NetBackup Appliance by using the NetBackup Appliance Web Console.
To use the NetBackup Appliance Web Console to determine the NetBackup Appliance serial number:
- Log on to the NetBackup Appliance Web Console using your user credentials.
- Select Monitor > Hardware.
The Hardware Health Summary page appears.
- From the left-pane, click the appliance name.
The serial number is located in-line to the right of the name of the NetBackup 5330 server in the NetBackup Appliance Web Console.
Note:
On the NetBackup 5330 Appliance, you can also determine the serial number of each attached storage shelf by clicking the name of the storage shelf in the left pane.
To determine the chassis number of a Primary Storage, use the NetBackup Appliance Shell Menu.
To determine the chassis number of an Expansion Storage Shelf, use the NetBackup Appliance Shell Menu.
For more information, refer to the NetBackup Appliance Administrator's Guide.
Use the following procedure to determine the serial number of a NetBackup Appliance or a NetBackup 5330 server using the NetBackup Appliance Shell Menu.
To determine the serial number of a NetBackup Appliance or a NetBackup 5330 server using the Shell Menu
- Log on to the administrative NetBackup Appliance Shell Menu using your login credentials.
- From the Main_Menu> command prompt, type Monitor and press Enter.
The command prompt changes to Monitor>.
- Type the following command: Hardware ShowHealth Appliance Product, and then press Enter.
For example, Monitor> Hardware ShowHealth Appliance Product
The serial number of your appliance appears, as seen in the following example:
abc123.Monitor > Hardware ShowHealth Appliance Product Gathering hardware information. It might take about a minute... Compute Node abc123.engba.symantec.com Time Monitoring Ran: Thu Mar 21 2013 04:47:09 PDT Node does not have any errors.
Use the following procedure to determine the serial number and chassis number of a NetBackup 5330 Primary Storage Shelf by using the NetBackup Appliance Shell Menu
To determine the serial number and the chassis number of a Primary Storage Shelf
- Log on to the administrative NetBackup Appliance Shell Menu using your login credentials.
- From the Main_Menu> command prompt, type Monitor and press Enter.
The command prompt changes to Monitor>.
- Type the following command: Hardware ShowHealth PrimaryShelf Product, and then press Enter.
For example, Monitor > Hardware ShowHeath PrimaryShelf Product
The serial number and the chassis number for the Primary Storage Shelf appears, as seen in the following example:
Use the following procedure to locate the serial number and chassis number for a NetBackup 5330 Expansion Storage Shelf by using the NetBackup Appliance Shell Menu.
To determine the serial number and the chassis number for an Expansion Storage Shelf
- Log on to the administrative NetBackup Appliance Shell Menu using your logon credentials.
- From the Main_Menu> prompt, type Monitor and press Enter.
The command prompt changes to Monitor>.
- Type the following command: Hardware ShowHealth ExpansionShelf ExpansionShelfID Product, and then press Enter.
Note:
ExpansionShelfID is the ID of the Expansion Storage Shelf. To check the ExpansionShelfID, use the Main > Monitor > Hardware ShowComponents command.
For example, Monitor > Hardware ShowHeath ExpansionShelf 0 Product
The serial number and the chassis number for the Expansion Storage Shelf appears, as seen in the following example:
For more information, refer to the NetBackup Appliance Command Reference Guide.
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