InfoScale™ Operations Manager 9.0 Frequently Asked Questions
Overview of Arctera InfoScale Operations Manager
Arctera InfoScale Operations Manager is a comprehensive management platform, for Storage Foundation and Cluster Server environments, that helps you optimize your data center assets, with a solution to centralize visibility and control, ensure availability, scale operations, increase storage utilization, and maintain compliance.
The following documentation resources are available for Arctera InfoScale Operations Manager:
Online Help | Arctera InfoScale Operations Manager help is now provided in two modes - offline and online. The offline mode requires you to first download and install the Arctera InfoScale Operations Manager Help add-on on the Management Server. For the online mode, the help content in hosted on the web, and is accessed directly when you launch the product help. Visit Arctera Services and Operations Readiness Tools (SORT) to download the Arctera InfoScale Operations Manager Help add-on: |
Guides | The Arctera InfoScale Operations Manager user documentation is available on: |
Yes. Every version of Storage Foundation High Availability that Arctera InfoScale Operations Manager manages requires the VRTSsfmh package to be installed. However, a compatible version of this package is bundled with Storage Foundation High Availability 5.1, and later versions. Best practice is to upgrade that VRTSsfmh package to the same version as Management Server to get the latest features and fixes.
No. The Arctera InfoScale Operations Manager agent is not dependent on the Storage Foundation High Availability product and can be added, removed, or upgraded without any disruption to the configured applications, Storage Foundation High Availability, or the operating system.
Veritas Enterprise Administrator (VEA) service is only required on the managed host for Windows discovery.
The discovery on each managed host is broken down into families to focus on a particular functional area that Arctera InfoScale Operations Manager discovers information about. For a table listing each family and its frequency of discovery, refer to the Arctera InfoScale Operations Manager Management Server Installation and Configuration Guide.
Additionally, Storage Foundation and Cluster Server (VCS) families are also event driven. For example, when a DMP path is disabled, or a service group becomes faulted, it triggers a discovery cycle so that the information is quickly updated in the Management Server database. This event-driven mechanism results in a near real-time reporting for Storage Foundation and VCS configurations.
With the exception of a small heartbeat communication occurring every 5 minutes, no additional data is sent across to the MS unless changes to the configuration are detected. Refer to the Arctera InfoScale Operations Manager Management Server User Guide for more information on Arctera InfoScale Operations Manager managed host discovery.
Yes. The default encoding Arctera InfoScale Operations Manager uses is UTF-8. Any other encoding that is used requires that the xprtld daemon on the managed host be run under the locale/encoding that the mount point names were created. English, Japanese, Simplified Chinese, and all UTF-8 locales are generally supported.
Yes. Arctera InfoScale Operations Manager discovers Logical Volume Manager (LVM) information on Linux, HP-UX, and AIX managed hosts, as well as ZFS information on Solaris. Arctera InfoScale Operations Manager provides discovery of this information only; no administrative options are currently available. For Windows, it discovers both Basic and Dynamic Volumes.
For more information, refer to the Arctera InfoScale Operations Manager Hardware and Software Compatibility List (HSCL).
Yes. Arctera InfoScale Operations Manager supports discovery of Microsoft failover cluster (MSFOC) and VMware HA cluster.
For more information, refer to the Arctera InfoScale Operations Manager Hardware and Software Compatibility List (HSCL).
Yes. To define the web server session timeout, on the Management Server home page, click , and click . In Web Server Settings you can set the timeout period.
Although the default value is set at 30 minutes, technically the session timeout happens after 60 minutes. In the first 30 minutes of inactivity or no mouse clicks, the browser session continues to poll the Management Server intermittently. After exactly 30 minutes a pop-up window appears. Click in the pop-up window to continue the web server session without having to enter the user credentials. If the pop-up window is not acknowledged, then the 30-minutes timeout period of the Tomcat web server starts. After 30 minutes of inactivity, the session is terminated. If you now click in the pop-up window, you are asked to enter your user credentials.
It is not recommended to set a large timeout as that may increase the memory utilization on the Management Server. If many people log on to Arctera InfoScale Operations Manager simultaneously and do not explicitly log off, it could cause out-of-memory errors.
A Business Application should be created when, as an administrator, you want to show associated objects and faults with the base that you have defined. Business Application is more resource intensive as it automatically discovers associated objects. So, it is recommended that you specify less than 100 base objects. Business Application also manages multi-tier applications and fault management using the Management Server console.
To resolve this issue, you need to refresh the Web browser or clear the browser's cache. After this, retry to run the operation.