Enterprise Vault.cloud™ Lync Connector Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Changes in Lync Connector version 1.2.2
    3.  
      Lync Connector release history
    4.  
      Lync Connector architecture
    5.  
      The components of Lync Connector
    6.  
      About Lync Connector synchronizations
    7.  
      Conference transcript availability options
    8.  
      About SIP address substitution
    9.  
      About the format of the archived transcripts
    10.  
      About the archiving of historical data
    11.  
      Lync Connector evaluation mode
    12.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

Configuration wizard page 4: File management

The File management page of the Lync Connector configuration wizard is where you specify the retention periods and the auto-retry period for transcript emails.

The retention periods give you time to perform the backup of successfully processed transcripts, and to examine failed or excluded transcripts.

The retry period controls for how long Lync Connector periodically retries the processing of transcripts that initially fail to process successfully.

Bear in mind that the longer the retention periods, the more space is required in the Lync Connector working folder.

The supplied default values should be suitable for most customers. However, note the following:

  • If you intend to process very large amounts of Lync data you may need to reduce the retention periods for successfully processed transcripts and excluded transcripts, to avoid excessively high disk space requirements.

  • If you have plenty of disk space for the Lync Connector working folder you may be tempted to increase the transcript retention periods. This approach should not be used in place of a proper backup strategy.

Specify the following information on the wizard page:

Retention periods

Successfully processed transcripts (days)

Specify how many days to retain the extracted transcripts that Lync Connector has processed successfully and sent to Enterprise Vault.cloud.

The successfully processed transcripts are deleted from the completed folder after this many days.

The default value is 30 days.

Excluded transcripts (days)

Specify how many days to retain the transcripts that Lync Connector has excluded from forwarding to Enterprise Vault.cloud, after the auto-retry period has ended where applicable.

The excluded transcripts are deleted from the excluded folder after this many days.

The default value is 60 days.

Failed transcripts (days)

Specify how many days to retain the transcripts that Lync Connector has failed to process after the auto-retry period has ended.

The failed transcripts are deleted from the failed folder after this many days.

The default value is 60 days.

Reports (days)

Specify how many days to retain the Lync Connector reports.

Reports are deleted from the reports folder after this many days.

The default value is 365 days.

Specify for how long and how often to automatically retry failed and excluded transcripts:

Auto-retry period (hours)

Specify for how long you want Lync Connector periodically to retry the processing of transcripts that failed processing, or for which no participants with archive accounts were recognized.

The default value is 72 hours.

After the auto-retry period has ended Lync Connector moves to the failed folder or the excluded folder the transcripts that remain failed or excluded.

Minimum time between auto-retries(hours)

Specify the minimum time between the automatic processing retries for failed and excluded transcripts.

This time limit ensures that Lync Connector does not waste its transcript processing resources by performing the auto-retries with unnecessary frequency.

The default value is 12 hours.

Click Next to move to the next wizard page.

See Configuration wizard page 5: Active Directory.