Enterprise Vault.cloud™ Lync Connector Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Changes in Lync Connector version 1.2.2
    3.  
      Lync Connector release history
    4.  
      Lync Connector architecture
    5.  
      The components of Lync Connector
    6.  
      About Lync Connector synchronizations
    7.  
      Conference transcript availability options
    8.  
      About SIP address substitution
    9.  
      About the format of the archived transcripts
    10.  
      About the archiving of historical data
    11.  
      Lync Connector evaluation mode
    12.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

Failure reason: "Message size exceeds fixed maximum message size"

Issue

Lync Connector reports indicate transcripts are failing to be processed, with the failure reason Message size exceeds fixed maximum message size.

Cause

The SMTP server is not accepting the email message because the message size exceeds the SMTP server's maximum message size.

You may see this SMTP server message if the SMTP server has a lower message size limit than Lync Connector's own maximum email size setting.

Workaround

You may want to increase the SMTP server's message size limit to match the Lync Connector maximum email size setting, which is 75 MB by default.

Alternatively, you can reduce the Lync Connector maximum email size to match the SMTP server's message size limit.

See SMTP routing options.

More Information

About troubleshooting Lync Connector issues