Deduplication Storage offline after Backup Exec server was renamed

Problem

Deduplication Storage offline  after Backup Exec server was renamed

Error Message

The Dedupe shows offline and State shows as below -



Offline; Unable to authenticate with the OpenStorage device. Ensure that the logon account that is required to access the device has the correct credentials.

Cause

When a Server name is changed, Backup Exec runs some scripts in the background that updates the new name of the server in the configuration and catalog files. In this scenario, some configuration files of Deduplication Storage do not get updated due to the protection that is applied via the Lockdown features.

Solution
 

Note: Disable lockdown settings before renaming the backup exec server to avoid getting into the situation of Deduplication Storage offline. Re-enable lockdown settings after server rename.

Workaround 
 

Click on Backup Exec icon ( Top left side corner ) -> Configuration and Settings -> Backup Exec Settings -> Network and Security -> Disable the disk storage Lockdown setting. Then, rename the Backup Exec Server and reboot it. The Deduplication Storage should be online. Re-enable the disk storage Lockdown setting.

OR
 

Disable and Delete the Dedupe Storage. Then, reimport it.
Note: Do not select the checkbox "Delete the backup sets from the Administration console views after the storage device is successfully deleted" while deleting the storage.

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.