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How to delete the old network credential for the backup destination on network share completely after the network credential is changed in System Recovery.

Article: 100014387
Last Published: 2019-07-16
Ratings: 0 0
Product(s): System Recovery

Problem

How to delete the old network credential for the backup destination on network share completely after the network credential is changed in System Recovery.

Solution

System Recovery manages network credentials in below 3 locations.

1. The Value data of of the registry "DefaultImagePath"
This registry is located in the following path.
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Veritas System Recovery\DefaultImagePath

2. PQH files
PQH files manage job history information and are located in the following folder.
C:\ProgramData\Veritas\VERITAS SYSYEM RECOVERY\History

3. PQJ files
PQJ files manage job setting information and are located in the following folder.
C:\ProgramData\Veritas\VERITAS SYSYEM RECOVERY\Schedule

System Recovery tries to establish the session to the backup destination on the network share based on the network credentials included in above 3 locations. This behavior is by design.

When the network credential to the backup destination is changed, it is necessary to perform the following procedure to avoid the situation where both the old network credential and the new one are used to establish the session and to maintain the consistency for the network credential in System Recovery environment. If this procedure is not performed properly, the error "Error EBAB03F1: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed" or others may occur when backing up or operating on the console.

 

1. Click "Start" and select "Run". Start the Services Snap-in by entering "Services.msc". Stop the System Recovery Service.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
2. Click "Start" and select "Run". Start the registry editor by typing "regedit".
3. Navigate to "HKEY_LOCAL_MACHINE -> SOFTWARE -> Veritas -> Veritas System Recovery -> DefaultImagePath
4. Delete the value data of "DefaultImagePath".
5. In Windows Explorer, browse to the location " C:\ProgramData\Veritas\VERITAS SYSYEM RECOVERY\History".
NOTE: "C:\ProgramData" is marked as a hidden by default. If necessary, display this folder by "Folder Options" in "Control Panel".
6. Delete all the files or move to the different location.
7. In Windows Explorer, browse to the location "C:\ProgramData\Veritas\VERITAS SYSYEM RECOVERY\Schedule".
8. Delete all the files or move to the different location.
9. In Windows Explorer, browse to the location "C:\ProgramData\Veritas\VERITAS SYSYEM RECOVERY".
10. Delete a .sv2i file or move to the different location.
11. In Windows Explorer, browse to the location of the backup destination on the network share.
12. Delete all the files except .v2i and .iv2i files or move all the files to the different location.
CAUTION: The existing .v2i and .iv2i files are recovery point sets and it is impossible to recover the backed up data if deleted.
13. Start the System Recovery Service.
14. Create and run the backup job.
 

Product version

Veritas System Recovery 16 or later

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