Enterprise Vault™ Backup and Recovery

Last Published:
Product(s): Enterprise Vault (14.2)
  1. About this guide
    1.  
      About backup and recovery
    2. Where to get more information about Enterprise Vault
      1.  
        Enterprise Vault training modules
  2. Backing up Enterprise Vault
    1.  
      About Enterprise Vault backups
    2.  
      About Enterprise Vault backup mode
    3. Backup of Enterprise Vault data
      1.  
        Enterprise Vault system databases backup
      2.  
        Fingerprint databases backup
      3. Vault store partitions and vault store databases backup
        1.  
          Removal of Enterprise Vault safety copies after backup
      4.  
        Backing up index locations
      5.  
        Backing up the classification policy folder
      6.  
        Backing up index snapshot locations
    4. About backup mode cmdlets
      1.  
        Index location backup mode cmdlet syntax
      2.  
        Vault store backup mode cmdlet syntax
      3.  
        Index snapshot location backup mode cmdlet syntax
    5.  
      Generating PowerShell backup commands for your environment
    6.  
      Using PowerShell cmdlets in backup scripts
  3. Enterprise Vault recovery procedures
    1.  
      About using EVSVR as part of the recovery procedure
    2. Recovering Enterprise Vault using full system backups
      1.  
        Carrying out an environment recovery procedure
    3. Recovering Enterprise Vault using data-only backups
      1.  
        Recovery procedure 1: Installing software on the servers
      2.  
        Recovery procedure 2: Restoring Enterprise Vault system databases
      3.  
        Recovery procedure 3: Renaming servers
      4.  
        Recovery procedure 4: Copy or move the Enterprise Vault data files
      5.  
        Recovery procedure 5: Clearing the directory database entries
      6.  
        Recovery procedure 6: Recreating services and tasks on the first Directory service computer
      7.  
        Recovery procedure 7: Recreating services and tasks on Enterprise Vault servers
      8.  
        Recovery procedure 8: Checking the Web Access application settings
      9.  
        Recovery procedure 9: Checking registry entries
    4.  
      Recovery of an Enterprise Vault component
    5. Recovery of Enterprise Vault in a VCS cluster
      1.  
        Recovery scenario 1: One of the cluster nodes needs rebuilding
      2.  
        Recovery scenario 2: All the cluster nodes need rebuilding
    6. Recovery of Enterprise Vault in a Windows Server failover cluster
      1.  
        Recovery scenario 1: One of the cluster nodes needs rebuilding
      2.  
        Recovery scenario 2: All the cluster nodes need rebuilding

Recovery of an Enterprise Vault component

Table: How to recover Enterprise Vault components describes how to restore individual Enterprise Vault components.

Caution:

Only perform this operation if you are advised to do so by Veritas support.

Table: How to recover Enterprise Vault components

To recover this component

Do this

Directory database

  1. Ensure that the Enterprise Vault Admin services on all computers are stopped. To do this, use Windows Manager to stop the Enterprise Vault Admin service on each computer.

  2. Restore the databases.

  3. Start the Directory service.

Directory service computer

  1. Restore the system backup, and the Directory service database.

  2. Restore the backups of any other Enterprise Vault services that run on this computer.

Index snapshot locations

Restore the backup of index snapshot location to its original location.

Index locations

  1. Restore the system backup of the computer running the Indexing service.

  2. Ensure that the service is stopped.

  3. Restore all the Indexing files to their original locations; ensure that all the backed-up files are restored, and that no other files remain in the indexing folders. Do not try to restore individual files because this leads to inconsistent indexes that may be unusable.

  4. Restore the backups of any other Enterprise Vault services that run on this computer.

    When correctly restored, the Indexing service can use the restored indexes. However, there may be indexing entries lost from archive operations carried out since the last backup. The Storage service will automatically reconstruct the affected indexes.

    If the Indexing service finds any inconsistency in the index metadata, it automatically synchronizes the metadata. You may see the following events:

    Event 41395 Index Volume metadata upgrade required
Event 41372 Index Volume metadata synchronization started

    During the synchronization the Indexing service logs progress events every 10 minutes. At the end of the synchronization, one of the following events is logged:

    Event 41373 Index Volume metadata synchronization completed
Event 41377 Index Volume metadata synchronization completed

    The index synchronization may take some time. For example, an Enterprise Vault recommended specification server takes approximately 10 minutes to process 5,000 index volumes.

    If any other index housekeeping is required there will be other progress messages every few minutes.

Note:

Enterprise Vault 14.2 uses Elastisearch for indexing. So, Enterprise Vault 14.2 onwards, the only reliable and supported way to restore the index data is by restoring a snapshot.

For more information, see How to restore Elasticsearch index data in Enterprise Vault 14.2 and later.

Shopping service files

  1. Restore the system backup of the computer running the Shopping service.

  2. Ensure that the Shopping service is stopped.

  3. Restore the backup of the shopping data to its original location.

  4. Restore the backups of any other Enterprise Vault services that run on this computer.

  5. Start the Shopping service. Users should be able to use their existing shopping baskets and create new shopping baskets.

Vault store files

  1. Restore each system running a Storage service.

  2. Restore the vault store files into their original locations.

  3. Restore the vault store's database.

  4. Restore the backups of any other Enterprise Vault services that run on the restored Storage service computer.

  5. Run the EVSVR utility to verify the consistency of the information in your vault store partitions and databases, and repair any errors.

    See the Utilities guide for more information.

Vault store or fingerprint databases

  1. Restore the computer running the Storage service and replace the vault store files.

  2. Restore the following databases:

    • Vault store or fingerprint databases

    • Directory database

    • Primary and msdb databases

  3. Restore the backups of any other Enterprise Vault services that run on the restored Storage service computer.

  4. Run the EVSVR utility to verify the consistency of the information in your vault store partitions and databases, and repair any errors.

    See the Utilities guide for more information.