Enterprise Vault™ Setting up IMAP

Last Published:
Product(s): Enterprise Vault (14.5)

Running the client access provisioning task and the index administration task

When you have finished the configuration of Exchange mailbox IMAP provisioning groups and Internet mail IMAP provisioning groups, you must run the client access provisioning task. You can wait for the task to run according to its schedule, or force the task to run immediately.

For an Internet mail IMAP provisioning group, Enterprise Vault creates an Internet mail archive for each user who does not already have one, and then sends each user the IMAP notification message. If you have assigned a retention plan to the provisioning group, and you have used the plan to define one or more retention folders, then running the client access provisioning task creates these folders in the target archives. Similarly, f you update the retention plan by changing the retention folders that you have associated with it, you can apply these changes to the archives by running the task again.

In the case of Exchange mailbox IMAP provisioning groups, each provisioned user's archive must be have a Metadata Store (MDS) before it is accessible using IMAP. Note that MDS also supports Enterprise Vault Search (EVS) so it is possible that some Exchange archives are already MDS-enabled.

The client access provisioning task checks each Exchange archive to see if it is MDS-enabled. If the archive is already MDS-enabled, the client access provisioning task enables the user for IMAP access and sends the notification message. If the archive is not MDS-enabled, the client access provisioning task creates an indexing subtask which MDS-enables the archive the next time the index administration task runs. In this case, a subsequent run of the client access provisioning task will enable the user for IMAP access to the Exchange archive.

Note:

You can check the client access provisioning task report to find whether the task has created any MDS build tasks.

See Reviewing the client access provisioning task report.

Depending on the circumstances in your environment, you might have to complete all the following tasks before all provisioned users can access their archives using IMAP:

  • Run the client access provisioning task.

  • Run the index administration task. Note that you can monitor the index administration task's progress through MDS build tasks using the Monitor Indexing Tasks page.

  • Run the client access provisioning task again.

To run the client access provisioning task

  1. In the left pane of the Administration Console, expand your Enterprise Vault site.
  2. Under the Enterprise Vault Servers container, expand the server that hosts the client access provisioning task, and click Tasks.
  3. In the right pane, check that the client access provisioning task is running.

    If the client access provisioning task is not running, right-click the task and click Start.

  4. In the right pane, right-click the client access provisioning task, and click Run Now.
  5. Select the In normal mode option, and click OK.

To run the index administration task

  1. In the left pane of the Administration Console, expand your Enterprise Vault site.
  2. Under the Enterprise Vault Servers container, expand the server that hosts the index administration task, and click Tasks.
  3. In the right pane, check that the index administration task is running.

    If the index administration task is not running, right-click the task and click Start.

  4. In the right pane, right-click the index administration task, and click Run Now.

To monitor MDS build tasks

  1. In the left pane of the Administration Console, expand your Enterprise Vault site.
  2. Right-click the Indexing container, and click Monitor Indexing Tasks.
  3. In the Monitor Indexing Tasks page, click a Metadata Store Build task to see the task's progress through the current MDS build subtasks.