Search <book_title>...

Backup Exec 25 Administrator's Guide

Last Published: 2025-02-02

Product(s): Backup Exec (25.0)

Introducing Backup Exec
1. About Backup Exec
2. How Backup Exec works
Installation
1. About the Backup Exec installation process and licensing options
2. Backup Exec preinstallation checklist
3. Running the Environment Check before installing or upgrading Backup Exec
4. Microsoft SQL Server Express Edition components installed with Backup Exec
5. System requirements for Backup Exec
6. Installing Backup Exec by using the Installation Wizard
7. Installing additional agents and features to the local Backup Exec server
8. Push-installing Backup Exec to remote computers
9. Methods for installing the Agent for Windows
  1. Push-installing the Agent for Windows to remote computers
  2. Installing updates to the Agent for Windows on remote computers
  3. Installing the Agent for Windows in an Active Directory network
  4. Using a command prompt to install the Agent for Windows on a remote computer
    1. Using a command prompt to uninstall the Agent for Windows from a remote computer
  5. Using a command script to install the Agent for Windows
    1. Using a command script to uninstall the Agent for Windows
10. Installing the Remote Administrator
  1. Installing the Remote Administrator using the command line
  2. Running the Remote Administrator
11. Installing Backup Exec using the command line (silent mode)
  1. Command line switches for silent mode installation of Backup Exec
  2. Creating and using installation parameter files
12. About the installation log
13. Viewing the Installation Summary Report
14. Repairing Backup Exec
15. About updates to Backup Exec using Arctera Update
  1. Updating Backup Exec with Arctera Update
16. Viewing installed updates
17. Uninstalling Backup Exec updates
18. Viewing license information
19. Backup Exec license contract information
  1. Updating expired license contracts
  2. Managing license contract customer numbers
20. About upgrading to Backup Exec
  1. Upgrade checklist for Backup Exec
  2. Using the Migration Report to determine how existing jobs changed after an upgrade from a previous version of Backup Exec
21. Post-installation tasks
22. Uninstalling Backup Exec
23. Uninstalling Backup Exec using the command line
24. Uninstalling Backup Exec features from the local Backup Exec server
Getting Started
1. About the Backup Exec Administration Console
2. Displaying the version information for Backup Exec
3. Locking and unlocking the Backup Exec Console
4. How to sort, filter, and copy information on the Backup Exec Administration Console
5. Customizing views on the Backup Exec Administration Console
6. Configuring the Home tab
7. Configuring the RSS Reader
8. Creating a disaster preparation plan (DPP)
9. Getting started with backups
Backups
1. How to prepare for your first backup with Backup Exec
2. Recommendations for when to use virtual-based backup and agent-based backup
  1. Differences between the traditional and the forever incremental backups of virtual machines
3. Improving backup performance in Backup Exec
4. Troubleshooting backup performance
5. Required user rights for backup jobs
6. About the list of servers on the Backup and Restore tab
7. Adding servers that you want to back up to the list of servers on the Backup and Restore tab
8. Removing servers from the list of servers on the Backup and Restore tab
9. Creating a server group
10. Hiding or viewing server groups on the Backup and Restore tab
11. Adding servers to a server group
12. Removing servers from a server group
13. Editing a server group
14. Moving servers to the Retired Servers server group
15. Moving retired servers back to the All Servers server group
16. Removing server groups from Backup Exec
17. Backing up data
  1. How Backup Exec backs up and restores volumes that are enabled with bit-locker
  2. How Backup Exec backs up and restores volumes that are enabled for deduplication in Windows
  3. How Backup Exec backs up and restores Microsoft Virtual Hard Disk (vhd) files
18. About selecting data to back up
19. Changing the order in which backup sources are backed up
20. Excluding files from backups
21. Including specific files with a backup job's backup selections
22. About backing up critical system components
23. Backup Exec Shadow Copy Components file system
24. Backup methods in Backup Exec
25. Configuring backup methods for backup jobs
26. How Backup Exec determines if a file has been backed up
27. Configuring Backup Exec to automatically delete files after a backup
28. Configuring network options for backup jobs
29. Running the next scheduled backup job before its scheduled time
30. Editing backup definitions
31. Testing credentials for backup sources
32. Replacing the credentials for a backup source
33. Creating new credentials for a backup source
34. Deleting retired or unused backup sources from the Credentials pane
35. How job scheduling works in Backup Exec
36. Including a specific date in the schedule for a backup job
37. Preventing backup jobs from running on a specific date
38. Viewing all scheduled backup jobs on a calendar
39. Adding a stage to a backup definition
40. Editing a stage
41. Duplicating backup sets or a job history manually
42. Running a test run job manually
43. Verifying backed up data manually
44. Copying data from a virtual tape library to a physical tape device using DirectCopy to tape
45. About using a self-protect backup job to protect server metadata
Restores
1. Methods for restoring data in Backup Exec
2. Searching for data to restore
3. Configuring malware scan for virtual machine backup sets before restore
4. Restoring data from a server, a backup set, a backup job, or a storage device
5. Restoring file system data
6. Performing a complete online restore of a Microsoft Windows computer
7. Restoring System State
8. Installing a new Windows Server domain controller into an existing domain by using a redirected restore
9. Restoring Backup Exec Shadow Copy Components
10. Restoring utility partitions or Unified Extensible Firmware Interface system partitions
11. About restoring encrypted data
12. About restoring NetWare SMS volume backups to non-SMS volumes with Backup Exec
13. Canceling a restore job
14. How Backup Exec catalogs work
  1. Configuring default options for catalogs
  2. Moving the Backup Exec catalogs to a new directory
15. Cataloging backup sets
Job management and monitoring
1. How to monitor and manage jobs in Backup Exec
2. About the Job Monitor
3. About the Job History
4. Viewing the job log
5. Error-handling rules for failed or canceled jobs
6. List of job statuses in Backup Exec
7. Setting job status and recovery options
8. About Anomaly Detection
9. Managing anomaly detection
Alerts and notifications
1. Alerts and notifications in Backup Exec
2. Where to find alerts in Backup Exec
3. Enabling active alerts and alert history to display on the Home tab
  1. Active alerts properties
4. Viewing the alert history for a server or a storage device
5. Deleting an alert from alert history
6. Copying alert text to a document or email
7. Filtering alerts
8. Viewing the job log from an alert
9. Responding to active alerts
10. Clearing all informational alerts manually
11. Setting up notification for alerts
12. Configuring email or text message notification for alerts
13. Adding recipients for notification
14. Adding a recipient group for alert notifications
  1. Removing a recipient from a group
15. Disabling email or text message alert notification for a recipient
16. Editing recipient notification properties
17. Deleting recipients
18. Configuring alert categories
19. Assigning recipients to receive notifications for specific alert categories
20. Sending a notification when a job completes
  1. Notification options for jobs
21. Disabling notifications for a specific alert category
22. Configuring default alert settings
23. Enabling or disabling pop-up alerts
24. SNMP traps for Backup Exec alerts
  1. Installing and configuring the SNMP system service
  2. Installing the Windows Management Instrumentation performance counter provider
  3. Installing the Windows Management Instrumentation provider for SNMP
  4. Uninstalling the Windows Management Instrumentation performance counter provider
  5. Uninstalling the Windows Management Instrumentation provider for SNMP
Disk-based and network-based storage
1. Features and types of disk-based storage and network-based storage
2. Storage trending statuses for disk storage and virtual disks
3. Setting low disk space thresholds on disk-based storage
4. Configuring disk storage
  1. Changing the location of a disk storage device
  2. Editing disk storage properties
5. How to restore data from a reattached or reinserted disk-based storage device
6. Configuring disk cartridge storage
  1. Editing disk cartridge properties
  2. Editing disk cartridge media properties
7. How data lifecycle management (DLM) deletes expired backup sets on disk-based storage
8. Backup sets
Cloud-based storage devices
1. About cloud-based storage devices
2. Amazon S3 cloud-based storage
  1. Requirements for configuring an Amazon S3 cloud-based storage device
  2. Configuring storage for Amazon cloud storage
3. Google cloud-based storage
  1. Requirements for configuring a Google cloud-based storage device
  2. Configuring storage for Google cloud storage
4. Microsoft Azure cloud-based storage
  1. Requirements for configuring a Microsoft Azure cloud-based storage device
  2. Configuring storage for Microsoft Azure cloud storage
5. Private cloud-based storage
6. About S3-Compatible Cloud Storage
  1. Configuring S3-Compatible Cloud Storage with Backup Exec
  2. Configuring S3-Compatible Cloud Storage with V4 authentication in Backup Exec
    1. Updating an S3-Compatible Cloud Storage region with V4 authentication
    2. Removing an S3-Compatible Cloud Storage region with V4 authentication
7. About Backup Exec Cloud Deduplication
8. Notes for Backup Exec Cloud Deduplication
9. Cloud deduplication storage device
10. Notes for cloud-based storage devices
11. Editing the properties of a cloud-based storage device
12. Best practices for using cloud-based storage
13. Changing default cloud storage settings
14. About the Backup Exec™ CloudConnect Optimizer
  1. Configuring the Backup Exec™ CloudConnect Optimizer
    1. Editing the CloudConnect Optimizer job
    2. Deleting the CloudConnect Optimizer job
Generic S3 Configurator
1. About the Generic S3 Configurator
2. Prerequisites for using Generic S3 Configurator
3. Notes for Generic S3 Configurator
4. Creating a cloud instance
5. Deleting a cloud instance
6. Adding a cloud region
7. Viewing the cloud regions
8. Updating a cloud region
9. Deleting a cloud region
OpenStorage devices
1. Prerequisites for configuring OpenStorage devices
2. Configuring an OpenStorage device
3. Notes for OpenStorage devices
4. Editing the properties of an OpenStorage device
5. Data Lifecycle Management for WORM enabled OpenStorage devices
6. Specifying a Backup Exec server that has proximity to a shared OpenStorage device
Microsoft 365
1. About support for Microsoft 365
2. Requirements for Microsoft 365
3. Configuring a tenant for Microsoft 365
4. Backing up Microsoft 365 tenant data
5. Supported workloads and entities for Microsoft 365
6. Restoring Microsoft 365 tenant data
7. Catalog operations for Microsoft 365
8. CAS-MBES scenarios in Microsoft 365
9. Notes for Microsoft 365
10. Limitations of Microsoft 365
11. Recommendations for Microsoft 365
12. Best Practices for Microsoft 365
13. OneDrive plugin: Performance and throttling configuration
  1. Tuning Scenarios
14. Exchange plugin: Performance and throttling configuration
  1. Considerations before running a backup job
  2. Tuning Scenarios
15. SharePoint plugin: Performance and throttling configuration
  1. Considerations before running a backup job
  2. Tuning Scenarios
16. Teams plugin: Performance and throttling configuration
  1. Tuning scenario
Tape storage
1. Support for tape drives and robotic libraries
2. Adding or replacing devices with the Hot-swappable Device Wizard
3. Editing tape drive properties
4. Viewing tape drive statistics
5. Robotic libraries in Backup Exec
6. Creating robotic library partitions
7. Managing tapes
8. Labeling tape media
9. How WORM media is used in Backup Exec
10. Default media vaults
11. Retiring damaged tape media
12. Deleting tape media
13. Erasing tape or disk cartridge media
14. About cataloging tape or disk cartridge media that contains encrypted backup sets
15. Associating tape media with a media set
16. Editing tape media properties
17. Tape media rotation strategies
Storage device pools
1. Creating storage device pools
2. Specifying a default selection method for a device in a storage device pool
3. Viewing jobs, job histories, and active alerts for a storage device pool
4. Adding or removing devices in a storage device pool
Storage operations
1. About storage operation jobs
2. Storage tab overview in Backup Exec
3. Using the Configure Storage wizard
4. Viewing details for multiple storage devices
5. Sending a notification when a scheduled storage operation job completes
6. Scheduling a storage operation job
7. Editing global settings for storage
8. Sharing storage devices
9. Deleting a storage device
10. Changing the state of a storage device to online
11. Renaming a storage device
12. Viewing jobs, job histories, backup sets, and active alerts for storage devices
13. Cataloging a storage device
14. Scanning a storage device
15. Inventorying a storage device
16. Inventorying and cataloging a storage device
17. Pausing and unpausing a storage device
18. Disabling and enabling a storage device
19. Initializing a robotic library
20. Formatting a tape as a WORM tape
21. Retensioning a tape
22. Formatting a tape in a tape drive
23. Ejecting media from a disk cartridge or tape drive
24. Cleaning a robotic library drive
25. Importing media to Backup Exec
26. Exporting media and expired media
27. Locking and unlocking the robotic library's front portal
28. Backup Exec server and storage device states
29. Viewing the disk storage lockdown status
Conversion to virtual machines
1. How conversion of physical computers to virtual machines works in Backup Exec
2. Requirements for conversion to virtual machine jobs
3. Converting to a virtual machine simultaneously with a backup job
4. Converting to a virtual machine after a backup job
5. Adding a conversion to virtual machine stage to a backup job
6. Converting to a virtual machine from a point in time
7. Creating a one-time conversion to a virtual machine
8. Setting default options for conversion to virtual machine jobs
Configuration and settings
1. Configuring role-based access settings
  1. RBAC role details
2. Changing default backup job settings
3. Configuring schedules for backup jobs
4. Configuring storage options for backup jobs
5. Configuring automatic test run jobs for backup jobs
6. Configuring automatic verify operations for backup jobs
7. Configuring Instant GRT and full catalog options to improve backup performance for GRT-enabled jobs
8. Configuring Advanced Open File options for backup jobs
9. Configuring checkpoint restart
10. Configuring pre/post commands for backup or restore jobs
11. Configuring parallel streams and job settings for Microsoft 365
  1. About preferred number of streams to use for backup
12. Configuring file and folder options for backup jobs
13. Setting default schedule options for rule-based jobs and run now jobs
14. Excluding dates from the backup schedule for all backups
15. Removing dates from the list of excluded dates
16. Exporting a list of dates that are excluded from all backups to another server
17. Changing the default preferences
18. Configuring the default setting for backing up multiple servers or applications
19. Configuring database maintenance and security
20. Exporting the Backup Exec Database encryption key
21. Refreshing Backup Exec Database encryption keys
22. Configuring encryption for the connection to the Backup Exec Database
23. Scheduling Backup Exec to check logon accounts
24. Configuring Backup Exec to discover data to back up
25. Adding discovered servers to the list of servers in Backup Exec
26. Backup networks
27. Changing network and security options for Backup Exec
  1. Disabling disk storage lockdown
28. Using Backup Exec with firewalls
  1. Backup Exec ports
  2. Backup Exec listening ports
  3. About enabling a SQL instance behind a firewall
29. Using encryption with Backup Exec
30. Encryption key management
31. Creating encryption keys
32. Replacing an encryption key
33. Deleting encryption keys
34. Encryption keys and Salt
35. Granular Recovery Technology
36. Setting default Granular Recovery Technology (GRT) options
37. DBA-initiated job templates
38. Creating DBA-initiated job templates
39. Editing DBA-inititated job templates
40. Deleting DBA-initiated job templates
  1. Storage options for DBA-initiated jobs
  2. General options for DBA-initiated jobs
  3. Network options for DBA-initiated jobs
  4. Duplicate job settings for DBA-initiated jobs
41. Backup Exec logon accounts
  1. Creating a Backup Exec logon account
  2. Editing a Backup Exec logon account
  3. Changing the password for a Backup Exec logon account
  4. Replacing a Backup Exec logon account
  5. Deleting a Backup Exec logon account
  6. Changing your default Backup Exec logon account
  7. Creating a new Backup Exec System Logon Account
  8. Copying logon account information to another Backup Exec server
  9. Testing logon accounts
42. Starting and stopping Backup Exec services
43. Changing the credentials for a service account
44. Changing startup options for Backup Exec services
45. Configuring audit logs
46. Viewing the audit log
47. Removing entries from the audit log
48. Saving an audit log to a text file
49. Copying configuration settings to another Backup Exec server
50. Viewing server properties
51. Configuring default backup settings
52. Changing malware scan options
Reports
1. Reports in Backup Exec
2. Running a report now
3. Scheduling a report
4. Creating a custom report
5. Saving a report
6. Printing a report from the Backup Exec Report Viewer
7. Viewing completed reports
8. Editing a report
9. Re-running a completed report
10. Deleting a report
11. Setting defaults for standard and custom reports
12. Viewing report properties
13. List of Backup Exec standard reports
Instant Cloud Recovery
1. About Instant Cloud Recovery
2. Instant Cloud Recovery tab overview in Backup Exec
3. Requirements to configure Instant cloud recovery in Backup Exec
4. Preconfigurations to be completed in the Azure portal
  1. Prepare VMware or Hyper-V infrastructure
5. How to configure Azure resources
6. How to view error details
7. How to view configuration details
8. How to view virtual machine details
9. How to manually refresh the view of virtual machines
10. How to enable replication for virtual machines
11. How to manage replication for virtual machines
12. How to manage failover for a virtual machine
13. How to change the Subscription or Recovery Services Vault
14. How to prepare a new infrastructure
15. How to remove a configured Azure resource from Backup Exec
16. How to renew the Backup Exec certificate
GDPR Guard
1. About GDPR Guard
2. Backup Exec Management Command Line (BEMCLI) commands for import and export
3. Supported types of backed up data
4. How to block access to backed up items
5. Restoring blocked items
6. Best practices for blocking access to backed up items with GDPR Guard
Troubleshooting Backup Exec
1. Troubleshooting hardware-related issues in Backup Exec
2. Troubleshooting robotic libraries and tape drives
3. How to get more information about alerts and error messages
4. Troubleshooting backup issues in Backup Exec
5. Troubleshooting failed components in the SAN
  1. Troubleshooting offline storage devices in a SAN
  2. Finding hardware errors in a SAN
  3. Resetting the SAN
  4. Bringing storage devices online after an unsafe device removal event in a SAN
6. Troubleshooting installation issues in Backup Exec
7. Troubleshooting blocked access to backed up items with GDPR Guard
8. Troubleshooting Instant Cloud Recovery issues in Backup Exec
9. How to improve Backup Exec's performance
10. Accessing Arctera Online
11. Searching the Arctera Knowledge Base
12. Contacting Backup Exec Technical Support
13. Using Remote Assistance
14. Managing your Backup Exec support cases
15. About Backup Exec diagnostic tools
16. Running the Veritas QuickAssist Help Tool
17. Generating a diagnostic file for troubleshooting Backup Exec
  1. Command line switches for a diagnostic file
18. Running the begather utility to troubleshoot Backup Exec components on Linux servers
19. Using the Backup Exec Debug Monitor for troubleshooting
20. About the Backup Exec debug tool
Simplified Disaster Recovery
1. About Simplified Disaster Recovery
2. Requirements for using Simplified Disaster Recovery
3. Preparing computers for use with Simplified Disaster Recovery
4. How to ensure that backups are enabled for Simplified Disaster Recovery
5. How Simplified Disaster Recovery uses disaster recovery information files
6. Setting or changing the alternate location for the disaster recovery information file
  1. Changing the default path for the disaster recovery information files
  2. Disaster recovery information file data paths
7. Creating a Simplified Disaster Recovery disk image
  1. Contents of the Simplified Disaster Recovery disk image
  2. User scenarios when a user starts the Create Recovery Disk Wizard
8. Preparing to recover from a disaster by using Simplified Disaster Recovery
  1. Hardware replacement during disaster recovery
  2. Prepare to recover IBM computers with Simplified Disaster Recovery
9. Recovering a computer with Simplified Disaster Recovery
10. Advanced Disk Configuration on the Recover This Computer Wizard
11. Performing manual disaster recovery
  1. Performing manual disaster recovery of a local Backup Exec server on a Windows computer
  2. Performing manual disaster recovery of a remote Backup Exec server or remote agent on a Windows computer
Forever Incremental Backup
1. About Forever Incremental Backup
2. How do forever incremental backups work
3. Supported storage in forever incremental backups
4. Backing up virtual machines using forever incremental backups
5. CAS-MBES scenarios in forever incremental backups
6. Notes for forever incremental backups
7. Recommendations for forever incremental backups
8. Limitations of forever incremental backups
Appendix A. Backup Exec Agent for Windows
1. About the Agent for Windows
2. Requirements for the Agent for Windows
3. Stopping and starting the Agent for Windows
4. Establishing a trust between the Backup Exec server and a remote computer
5. About the Backup Exec Agent Utility for Windows
6. Using the Backup Exec Agent Utility Command Line Applet
7. Backup Exec Agent Utility Command Line Applet switches
Appendix B. Backup Exec Deduplication Feature
1. About the Deduplication feature
2. Deduplication methods for Backup Exec agents
3. Requirements for the Deduplication feature
4. Configuring a 125 TB Deduplication storage folder in Backup Exec
5. Installing the Deduplication feature
6. Converting an older version of Deduplication Storage to a newer version
7. Creating or importing deduplication disk storage
  1. Editing the properties of a deduplication disk storage device
  2. Changing the password for the logon account for deduplication disk storage
8. Selecting storage devices for direct access sharing
  1. Editing server properties for direct access
9. Changing the location of a deduplication disk storage device
10. Sharing a deduplication device between multiple Backup Exec servers
11. How to use client-side deduplication
12. How to set up backup jobs for deduplication
13. Using optimized duplication to copy deduplicated data between OpenStorage devices or deduplication disk storage devices
14. Copying deduplicated data to tapes
15. Using deduplication with encryption
16. Restoring a deduplication disk storage device or deduplicated data
17. Disaster recovery of deduplication disk storage devices
18. Disaster recovery of OpenStorage devices
Appendix C. Backup Exec Agent for VMware
1. About the Agent for VMware
2. Requirements for using the Agent for VMware
3. Using the Agent for VMware with Windows Server 2016 or later
4. About installing the Agent for VMware
5. Adding VMware vCenter Servers and ESX/ESXi hosts to the list of servers on the Backup and Restore tab
6. Viewing details about VMware resources
7. Installing the Agent for Windows on VMware virtual machines
8. Push-installing the Agent for Windows to VMware virtual machines
9. About establishing trust for a vCenter/ESX(i) server
  1. Establishing trust for a vCenter/ESX(i) server
10. Backing up VMware virtual machines
11. Restoring VMware virtual machines and vmdk files
12. About instant recovery of a VMware virtual machine
13. Troubleshooting the Agent for VMware
14. About Recovery Ready for VMware virtual machines
Appendix D. Backup Exec Agent for Microsoft Hyper-V
1. About the Agent for Microsoft Hyper-V
2. Requirements for using the Agent for Microsoft Hyper-V
3. About installing the Agent for Microsoft Hyper-V
4. Notes about using the Agent for Hyper-V
5. Disk space optimization with the Agent for Hyper-V
6. Adding a Hyper-V host to the list of servers on the Backup and Restore tab
7. Viewing details about Hyper-V resources
8. Installing the Agent for Windows on Hyper-V virtual machines
9. Push-installing the Agent for Windows to Hyper-V virtual machines
10. Backing up Microsoft Hyper-V virtual machines
11. Restoring Microsoft Hyper-V virtual machines
12. About instant recovery of a Hyper-V virtual machine
13. About Recovery Ready for Hyper-V virtual machines
14. Troubleshooting issues with Backup Exec Agent for Microsoft Hyper-V
Appendix E. Backup Exec Agent for Microsoft SQL Server
1. About the Agent for Microsoft SQL Server
2. Requirements for using the SQL Agent
3. About installing the SQL Agent
4. Backup strategies for SQL
5. Adding SQL Servers to the list of servers on the Backup and Restore tab
6. Configuring Backup Exec to run a consistency check before every SQL backup
7. Using snapshot technology with the SQL Agent
8. Using database snapshots for SQL Server
9. Backing up SQL databases and transaction logs
  1. Setting default backup options for SQL Server
10. Restoring SQL databases and transaction logs
  1. Restoring the SQL master database
  2. Restarting SQL using database copies
11. Disaster recovery of a SQL Server
  1. Manual recovery of a SQL Server
12. About SQL Server Always On availability groups
Appendix F. Backup Exec Agent for Microsoft Exchange Server
1. About the Backup Exec Exchange Agent
2. Requirements for using the Exchange Agent
3. Granting permissions on the Exchange Server to enable database backups and restores, and Granular Recovery Technology operations
4. About installing the Exchange Agent
5. Adding Exchange Servers and database availability groups to the list of servers on the Backup and Restore tab
6. Managing preferred server configurations for Microsoft Exchange Database Availability Groups
7. Recommended configurations for Exchange
8. Requirements for accessing Exchange mailboxes
9. Backup strategies for Exchange
10. How Granular Recovery Technology works with the Exchange Information Store
11. Snapshot and offhost backups with the Exchange Agent
12. Backing up Exchange data
  1. Setting default backup options for Exchange Server
13. Restoring Exchange data
14. Disaster recovery of an Exchange Server
Appendix G. Backup Exec Agent for Microsoft SharePoint
1. About the Agent for Microsoft SharePoint
2. About installing the Agent for Microsoft SharePoint
3. Requirements for the Agent for Microsoft SharePoint
4. Using the Agent for Microsoft SharePoint with SharePoint Server and SharePoint Foundation
5. Adding a Microsoft SharePoint server farm to the list of servers on the Backup and Restore tab
6. Backing up Microsoft SharePoint data
  1. Setting default backup options for SharePoint
7. Restoring Microsoft SharePoint data
8. Disabling or enabling communication between a Microsoft SharePoint web server and Backup Exec
9. Viewing or changing SharePoint farm properties
10. Disaster recovery of Microsoft SharePoint data
Appendix H. Backup Exec Agent for Oracle on Windows or Linux Servers
1. About the Backup Exec Oracle Agent
2. About installing the Oracle Agent
3. Configuring the Oracle Agent on Windows computers and Linux servers
4. About authentication credentials on the Backup Exec server
  1. Setting authentication credentials on the Backup Exec server for Oracle operations
    1. Oracle job settings options
  2. Deleting an Oracle server from the Backup Exec server's list of authentication credentials
5. About Oracle instance information changes
6. About backing up Oracle databases
7. About restoring Oracle resources
8. Best practices for Backup Exec Agent for Oracle on Windows and Linux Servers
Appendix I. Backup Exec Agent for Enterprise Vault
1. About the Agent for Enterprise Vault
2. Requirements for the Enterprise Vault Agent
3. About installing the Enterprise Vault Agent
4. About backup methods for Enterprise Vault backup jobs
  1. Enterprise Vault backup options
5. About backing up Enterprise Vault components
6. About consistency checks for Enterprise Vault databases and Compliance and Discovery Accelerator databases
7. Restoring Enterprise Vault
8. Configuring Enterprise Vault to use the name of the new SQL Server that holds the Directory database
9. Best practices for the Enterprise Vault Agent
10. About the Backup Exec Migrator for Enterprise Vault
11. Enterprise Vault logon account
12. Enterprise Vault options
Appendix J. Backup Exec Agent for Microsoft Active Directory
1. About the Agent for Microsoft Active Directory
2. Requirements for the Agent for Microsoft Active Directory
3. About backing up Active Directory and ADAM/AD LDS
  1. Editing options for Active Directory and ADAM/AD LDS backup jobs
  2. Microsoft Active Directory backup job options
4. About restoring individual Active Directory and ADAM/AD LDS objects
Appendix K. Backup Exec Central Admin Server Feature
1. About the Central Admin Server feature
2. Requirements for installing CAS
3. How to choose the location for CAS storage and media data
4. About installing the Central Admin Server feature
  1. Push-installing a managed Backup Exec server from the central administration server
  2. Managed Backup Exec Server Configuration options
  3. Installing a managed Backup Exec server across a firewall
5. Upgrading an existing CAS installation
6. Changing a Backup Exec server to a central administration server
7. Changing a Backup Exec server to a managed Backup Exec server
8. Deleting a managed Backup Exec server from a CAS environment
9. Renaming a central administration server
10. Renaming a managed Backup Exec server
11. How to reduce network traffic in CAS
12. CAS distributed, centralized, and replicated catalog locations
13. Changing the settings for a managed Backup Exec server
14. What happens when CAS communication thresholds are reached
  1. Enabling or disabling communications between the managed Backup Exec server and the central administration server
15. Alerts and notifications in CAS
16. Enabling managed Backup Exec servers to use any available network interface card
17. About job delegation in CAS
  1. About copying jobs instead of delegating jobs in CAS
18. About adding storage devices in a CAS environment
19. How data lifecycle management (DLM) works in a CAS environment
20. Obtaining media audit information for a managed Backup Exec server
21. How to use Backup Exec server pools in CAS
  1. Selecting a Backup Exec server pool for backups
  2. Creating a Backup Exec server pool
  3. Adding managed Backup Exec servers to a Backup Exec server pool
  4. Deleting a Backup Exec server pool
  5. Removing a managed Backup Exec server from a Backup Exec server pool
22. How centralized restore works in CAS
  1. How CAS restores data that resides on multiple storage devices
23. About recovering failed jobs in CAS
24. Pausing or resuming a managed Backup Exec server
25. Stopping or starting Backup Exec services for a managed Backup Exec server
26. Viewing managed Backup Exec server properties
27. Viewing the settings for a central administration server
28. Disaster recovery in CAS
29. Troubleshooting CAS
30. Running the Backup Exec Utility for CAS operations
31. Uninstalling Backup Exec from the central administration server
32. Uninstalling Backup Exec from a managed Backup Exec server
Appendix L. Backup Exec Advanced Disk-based Backup Feature
1. About the Advanced Disk-based Backup feature
2. How to use synthetic backups in place of recurring full backups
3. Setting default backup options for the Advanced Disk-based Backup feature
4. About true image restore for synthetic backups
5. How to use off-host backup to process remote computer backups on the Backup Exec server
6. Configuring off-host backup options for a backup job
7. Best practices for off-host backup
8. Troubleshooting off-host backups
9. Off-host backup issues with hardware providers
Appendix M. Backup Exec NDMP Feature
1. Features of the NDMP feature
2. Requirements for using the NDMP feature
3. About installing the NDMP feature
4. Adding NDMP servers to Backup Exec
5. Sharing the tape drives on NDMP servers between multiple Backup Exec servers
6. NDMP backup options for NDMP servers
7. NDMP server backup selections
8. How to use patterns to exclude files and directories from an NDMP server backup
9. Supported configurations for duplicating data from NDMP servers
10. About restoring and redirecting restore data for NDMP servers
  1. NDMP server restore options
11. Setting the default backup options for the NDMP feature
12. Viewing the properties of an NDMP server
  1. NDMP server properties
13. Viewing storage properties for an NDMP server
  1. Storage properties for an NDMP server
14. About support for NetApp's Data ONTAP
Appendix N. Backup Exec File Servers
1. About AWS FSx for Windows File Server
2. About Azure Files
3. Pre-requisites for AWS FSx and Azure Files
4. Notes for AWS FSx and Azure Files
5. Recommendation for AWS FSx and Azure Files
6. Best practices for AWS FSx and Azure Files
7. Adding AWS FSx or Azure Files to Backup Exec
8. Backing up AWS FSx or Azure Files
9. Restoring AWS FSx or Azure Files
10. Limitation of Azure Files
Appendix O. Backup Exec Agent for Linux and Unix
1. About the Agent for Linux and Unix
2. About open files and the Agent for Linux
3. Requirements for the Agent for Linux and Unix
4. About installing the Agent for Linux and Unix
  1. Installing the Agent for Linux and Unix
  2. About the Backup Exec operators (beoper) group for the Agent for Linux and Unix
    1. Creating the Backup Exec operators (beoper) group manually
5. About establishing trust for a remote Linux and Unix computer in the Backup Exec list of servers
  1. Establishing trust and adding a remote Linux and Unix computer to the Backup Exec list of servers
6. Adding additional Backup Exec servers to which the Agent for Linux and Unix can publish information
7. About configuring the Agent for Linux and Unix
8. Excluding files and directories from all backup jobs for Linux and Unix computers
9. Editing configuration options for Linux and Unix computers
  1. Configuration options for Linux and Unix computers
10. About backing up a Linux and Unix computer by using the Agent for Linux and Unix
  1. Linux and Unix backup options
11. About backing up Linux ad Unix shares without using the Agent for Linux and Unix
12. About restoring data to Linux and Unix computers
  1. Restore job options for Linux and Unix computers
13. Editing the default backup job options for Linux and Unix computers
  1. Default backup job options for Linux and Unix computers
14. Uninstalling the Agent for Linux and Unix
  1. Manually uninstalling the Agent for Linux and Unix
  2. Run-time scripts to remove when manually uninstalling the Agent for Linux and Unix
15. Starting the Agent for Linux and Unix daemon
16. Stopping the Agent for Linux and Unix daemon
17. Troubleshooting the Agent for Linux and Unix
Glossary
Index

Troubleshooting the Agent for Linux and Unix

If you experience problems with the Agent for Linux and Unix (Linux and Unix Agent) review the following questions and answers.

See About the Agent for Linux and Unix.

Table: Troubleshooting the Linux and Unix Agent

Question	Answer
Some characters do not appear correctly in the terminal session during the installation. What should I do?	This error occurs when the system location uses a non-English language character-set on the computer on which you install the Linux and Unix Agent. You can switch to another location setting of the same language to try to resolve this issue.
The Linux and Unix Agent installer is unable to install the Linux and Unix Agent. The following error is reported in the installralus log file. What should I do? VxIF::Error:: Unable to compress files. Hash(0x8711e8)->({GUNZIP} not found on <hostname>	To support the uncompressing of the Linux and Unix Agent platform-specific packages, you can install the GNU data compression utility. Install this utility on the computer on which you want to install the Linux and Unix Agent. The utility is available at the following URL: http://www.gzip.org
The Agent for Linux and Unix is installed on a Linux and Unix server in an NIS domain. Backup Exec is unable to browse resources on the server. What should I do?	Verify if the group line and the password line in the nsswitch.conf file are set to compatibility mode. If they are, then you must configure the /etc/passwd and /etc/group files. Refer to the nsswitch.conf man pages for additional information on how to configure the nsswitch.conf to use compatibility mode. Alternatively, change the password line and the group line to NIS files so that the Linux and Unix server validates the user through NIS. If the NIS server is unavailable or if the user is not found, the local files are used for validation.
I cannot load the Linux and Unix Agent. When I attempt to load the Linux and Unix Agent in console mode, /beremote --log-console shows the following message: ACE_SV_Semaphore_Complex: no space left on device. What should I do?	This issue occurs when the computer reaches its maximum limit on allowable semaphores. It can occur after an unexpected termination of the Linux and Unix Agent. When the Linux and Unix Agent unexpectedly terminates, it is unable to clean up some of the semaphore resources that it used. Other processes may have caused the use of semaphores to reach the limit. You must restart the computer to safely recover it from this condition. If other processes are running, it may not be feasible to restart the computer. Instead, you can use the commands that let you list and then remove all semaphores that are in use by the operating system. Be careful when you select semaphores to remove. Semaphores that are in use by the Linux and Unix Agent cannot be identified. If you remove semaphores of other programs that are in use, those programs can become unstable. To list semaphores, you can type the following command: ipcs -a To remove semaphores for each identifier that is listed, you can type the following command: ipcrm -s <id>
I cannot load the Linux and Unix Agent. When I attempt to load the Linux and Unix Agent in console mode, /beremote --log-console shows the following message: Error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory. What should I do?	This error indicates that the libstdc++.so.5 library is not in the /usr/lib directory. This library is necessary to let the Linux and Unix Agent start and function. To resolve this issue, install the libstdc++5 package. You can install this package from the media on which your copy of Linux was provided. Or, you can run the following command from a computer that has Internet access: apt-get install libstdc++5 For SUSE Linux Enterprise Server 11, run the following command: zypper install libstdc++5
On an Asianux operating system, Backup Exec displays an error that the Exec logon account for backup and restore options is not a part of the beoper group. What should I do?	Sometimes the /etc/group file is not correctly updated when a user is added to the beoper group. This leads to a failure of the getgrnam() Linux API. As a workaround, you should manually edit the /etc/group file and add the specific POSIX user name for the logon account in question to the beoper group. For more information on editing the /etc/group file, see the Asianux operating system documentation.
On any Linux and Unix computer on which the GNOME Virtual File System (GVFS) is installed and mounted, the GVFS cannot be browsed, backed up, or restored to. What should I do?	On computers on which GVFS is installed, the .gvfs mount point is created for every user who logs on using the GNOME user interface. The mount point is created in the user's home directory. For example, if the user's logon name is John, then the directory appears as the following: Echo $>ls - la /home/John dr-x------ 2 John John 0 2009-06-16 18:16 .gvfs The output of the mount command appears as the following: "gvfs-fuse-daemon on /home/John/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=John)". This mount point is created when the user logs on using the GNOME graphical user interface. The mount point is deleted when the user logs off. Note: : Logging on by using SSH or telnet does not show the mount point. A defect has been reported for the GVFS that even the superuser (root) does not have access to the file system. Refer to the following URL for more information: http://bugzilla.gnome.org/show_bug.cgi?id=560658 This defect prevents the Agent for Linux and Unix from running on the GVFS. Therefore, the GVFS cannot be browsed, backed up, or restored to. Other file systems on Linux and Unix computers on which GVFS is installed are also inaccessible. Additionally, on Linux and Unix computers on which GVFS is installed and mounted on the home folder of a particular user, browse operations, and backup and restore operations on or to the following file systems may fail: SMBFS (commonly known as Samba) Common Internet File System (CIFS) Network File System (NFS) ReiserFS As a resolution, try dismounting the GVFS, and retry the operation.
The Agent for Linux and Unix installer does not install the Perl Switch.pm module on 64 bit Ubuntu 14.04. What should I do?	Using the following steps, you must manually install Switch.pm before you attempt to install the Backup Exec Agent for Windows. Open a terminal. Type cpan. Type install Switch. Type exit. For Ubuntu 14.04, you must enable manual logins and add a root user using the following steps: From /usr/share/lightdm/lightdm.conf.d, edit 50-ubuntu.conf. Add the following line: greeter-show-manual-login=true Reboot the computer and add the root user on the login screen.

Question

Answer

Some characters do not appear correctly in the terminal session during the installation. What should I do?

This error occurs when the system location uses a non-English language character-set on the computer on which you install the Linux and Unix Agent. You can switch to another location setting of the same language to try to resolve this issue.

The Linux and Unix Agent installer is unable to install the Linux and Unix Agent. The following error is reported in the installralus log file. What should I do?

VxIF::Error:: Unable to compress files. Hash(0x8711e8)->({GUNZIP} not found on <hostname>

To support the uncompressing of the Linux and Unix Agent platform-specific packages, you can install the GNU data compression utility. Install this utility on the computer on which you want to install the Linux and Unix Agent.

The utility is available at the following URL:

http://www.gzip.org

The Agent for Linux and Unix is installed on a Linux and Unix server in an NIS domain. Backup Exec is unable to browse resources on the server. What should I do?

Verify if the group line and the password line in the nsswitch.conf file are set to compatibility mode. If they are, then you must configure the /etc/passwd and /etc/group files. Refer to the nsswitch.conf man pages for additional information on how to configure the nsswitch.conf to use compatibility mode.

Alternatively, change the password line and the group line to NIS files so that the Linux and Unix server validates the user through NIS. If the NIS server is unavailable or if the user is not found, the local files are used for validation.

I cannot load the Linux and Unix Agent. When I attempt to load the Linux and Unix Agent in console mode, /beremote --log-console shows the following message:

ACE_SV_Semaphore_Complex: no space left on device.

What should I do?

This issue occurs when the computer reaches its maximum limit on allowable semaphores. It can occur after an unexpected termination of the Linux and Unix Agent. When the Linux and Unix Agent unexpectedly terminates, it is unable to clean up some of the semaphore resources that it used. Other processes may have caused the use of semaphores to reach the limit. You must restart the computer to safely recover it from this condition.

If other processes are running, it may not be feasible to restart the computer. Instead, you can use the commands that let you list and then remove all semaphores that are in use by the operating system. Be careful when you select semaphores to remove. Semaphores that are in use by the Linux and Unix Agent cannot be identified. If you remove semaphores of other programs that are in use, those programs can become unstable.

To list semaphores, you can type the following command:

ipcs -a

To remove semaphores for each identifier that is listed, you can type the following command:

ipcrm -s <id>

I cannot load the Linux and Unix Agent. When I attempt to load the Linux and Unix Agent in console mode, /beremote --log-console shows the following message: Error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory.

What should I do?

This error indicates that the libstdc++.so.5 library is not in the /usr/lib directory. This library is necessary to let the Linux and Unix Agent start and function. To resolve this issue, install the libstdc++5 package.

You can install this package from the media on which your copy of Linux was provided. Or, you can run the following command from a computer that has Internet access:

apt-get install libstdc++5

For SUSE Linux Enterprise Server 11, run the following command:

zypper install libstdc++5

On an Asianux operating system, Backup Exec displays an error that the Exec logon account for backup and restore options is not a part of the beoper group.

What should I do?

Sometimes the /etc/group file is not correctly updated when a user is added to the beoper group. This leads to a failure of the getgrnam() Linux API. As a workaround, you should manually edit the /etc/group file and add the specific POSIX user name for the logon account in question to the beoper group.

For more information on editing the /etc/group file, see the Asianux operating system documentation.

On any Linux and Unix computer on which the GNOME Virtual File System (GVFS) is installed and mounted, the GVFS cannot be browsed, backed up, or restored to.

What should I do?

On computers on which GVFS is installed, the .gvfs mount point is created for every user who logs on using the GNOME user interface. The mount point is created in the user's home directory. For example, if the user's logon name is John, then the directory appears as the following:

Echo $>ls - la /home/John

dr-x------ 2 John John 0 2009-06-16 18:16 .gvfs

The output of the mount command appears as the following:

"gvfs-fuse-daemon on /home/John/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=John)".

This mount point is created when the user logs on using the GNOME graphical user interface. The mount point is deleted when the user logs off.

Note:

: Logging on by using SSH or telnet does not show the mount point.

A defect has been reported for the GVFS that even the superuser (root) does not have access to the file system. Refer to the following URL for more information:

http://bugzilla.gnome.org/show_bug.cgi?id=560658

This defect prevents the Agent for Linux and Unix from running on the GVFS. Therefore, the GVFS cannot be browsed, backed up, or restored to. Other file systems on Linux and Unix computers on which GVFS is installed are also inaccessible.

Additionally, on Linux and Unix computers on which GVFS is installed and mounted on the home folder of a particular user, browse operations, and backup and restore operations on or to the following file systems may fail:

SMBFS (commonly known as Samba)
Common Internet File System (CIFS)
Network File System (NFS)
ReiserFS

As a resolution, try dismounting the GVFS, and retry the operation.

The Agent for Linux and Unix installer does not install the Perl Switch.pm module on 64 bit Ubuntu 14.04.

What should I do?

Using the following steps, you must manually install Switch.pm before you attempt to install the Backup Exec Agent for Windows.

Open a terminal.
Type cpan.
Type install Switch.
Type exit.

For Ubuntu 14.04, you must enable manual logins and add a root user using the following steps:

From /usr/share/lightdm/lightdm.conf.d, edit 50-ubuntu.conf.
Add the following line:
greeter-show-manual-login=true
Reboot the computer and add the root user on the login screen.