NetBackup IT Analytics Foundation License Inclusions and Implementation Guide

Last Published:
Product(s): NetBackup IT Analytics (11.0)
  1. Section I. Foundation License - Inclusion and Installation
    1. Foundation license overview, inclusion, and installation
      1.  
        Overview
      2.  
        Supported third-party and open source products
      3. Get the license key file
        1.  
          Install a license on Microsoft Windows Portal platform
        2.  
          Install a license on Linux Portal platform
  2. Section II. Install NetBackup IT Analytics Portal for Foundation License
    1. Install NetBackup IT Analytics on a Windows server
      1.  
        Introduction
      2.  
        Portal installation memory requirements
      3.  
        Multi-language support and locale considerations (Windows)
      4.  
        Task 1: Portal and database deployment strategies (Windows)
      5.  
        Task 2: Pre-installation configuration (Windows)
      6. Task 3: Installing Oracle application binaries (Windows)
        1.  
          Troubleshoot the Oracle installation
      7.  
        Task 4: Installing Portal application binaries (Windows)
      8.  
        Task 5: Request the license key file (Windows)
      9.  
        Task 6: Log into the Portal (Windows)
      10.  
        Task 7: Install the license key file (Windows)
      11.  
        Task 8: Performing a cold backup (Windows)
      12.  
        Uninstall the NetBackup IT Analytics Portal
    2. Install NetBackup IT Analytics on a Linux server
      1.  
        Introduction
      2.  
        Portal installation memory requirements
      3.  
        Multi-language support and locale considerations (Linux)
      4.  
        OVA-based deployment on VMware ESXi
      5. Installer-based deployment
        1.  
          Task 1: Portal and database deployment strategies (Linux)
        2.  
          Task 2: Pre-installation configuration (Linux)
        3.  
          Task 3: Install Oracle database application binaries (Linux)
        4.  
          Task 4: Install the Portal application binaries (Linux)
        5.  
          Task 5: Installing the database schema (Linux)
        6.  
          Task 6: Start the Portal services (Linux)
        7.  
          Task 7: Request the license key file (Linux)
        8.  
          Task 8: Log into the Portal
        9.  
          Task 9: Install the license key file (Linux)
        10.  
          Task 10: Performing a cold backup of the database (Linux)
        11.  
          Recommended database backup process
      6.  
        Uninstall the NetBackup IT Analytics Portal
  3. Section III. NetBackup Data Collector Policy Configuration and Reports
    1. Configure NetBackup Data Collector policy
      1.  
        Introduction
      2.  
        General prerequisites for adding data collectors (Veritas NetBackup)
      3.  
        Add a Veritas NetBackup Data Collector policy
    2. Appendix A. Foundation v11.0 OOTB Reports
      1.  
        NetBackup IT Analytics reports and alerts supported in Foundation license

Troubleshoot the Oracle installation

Because the Oracle installation relies on Oracle requirements and processes, you may encounter issues that require your intervention.

General troubleshooting

The Oracle installation process logs errors that can aid in troubleshooting. Locate the log file that coincides with the date and time of the error:

C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM-DD_HH-MM>
Account lockout

Too many incorrect password entry attempts will lock out the Oracle Service User account. To unlock the account, take the following steps.

  1. Enter lusrmgr.msc in the Windows PowerShell command prompt window to launch the Local Users and Groups Manager.

  2. Open the Users folder and double-click the user that needs to be unlocked.

  3. In the User Properties window, uncheck the Account is locked out item to re-enable the user account.

    Note:

    An alternative method for unlocking an account can be accessed via the Windows Server Manager: Server Manager > Tools > Computer Management > Local Users and Groups > Users

Invalid Oracle Service User Account

When an invalid Oracle Service User Name is entered, the Oracle Universal Installer displays the following messages:

The password field is empty.
CAUSE: The password should not be empty.
ACTION: Provide a non-empty password.
Please press Enter to exit...

These messages do not necessarily reflect the true issue. At this point, the password is not relevant. The process actually needs the Oracle Service User Name.

To recover from this error, take the following steps.

  1. In the command prompt window, press Enter.

  2. Return to the Failed to Install Oracle window and click Previous.

  3. Enter a valid account name for the Oracle Service User Name and resume the installation.

Oracle universal installer fails

The most common reason for the Oracle Universal Installer to fail is due to an invalid Oracle Service User account.

See Invalid Oracle Service User Account.

Other failures must be investigated by reviewing log messages, using the following steps.

  1. In the Failed to Install Oracle installer window, click Exit.

  2. Locate the error in the log file:

    C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM_HH-MM>

Note:

If you abort the Oracle Universal Installer process by closing the command window, close the installer window and re-run the installer from the beginning.

Oracle already exists on the portal server

If you are installing Oracle on a server that at some point had NetBackup IT Analytics Oracle software installed, the installer will display an error dialog window.

Encountering previously installed software may occur under the following circumstances:

  • You chose a server that has a version of the NetBackup IT Analytics Portal already installed. Determine the version of Oracle that is already installed and reference the NetBackup IT Analytics documentation for the steps to uninstall the database/Portal.

  • You ran the Oracle installer more than once. In this case, it is likely that you do not want to proceed unless you have determined that it was not a successful installation. If you need to re-run this installer, refer to the following.

Unsupported Windows operating system

If you try to install Oracle on a version earlier than Windows Server 2016, you will get a warning message: WARNING: The current OS is not supported.

Exit the installation and choose a server with a supported Windows OS.