InfoScale™ 9.0 Release Notes - Linux
- Introduction and product requirements
- Changes introduced in this release
- Fixed issues
- Limitations
- Virtualization software limitations
- Storage Foundation software limitations
- Dynamic Multi-Pathing software limitations
- InfoScale Volume Manager software limitations
- File System (VxFS) software limitations
- SmartIO software limitations
- Replication software limitations
- Cluster Server software limitations
- Limitations related to bundled agents
- Limitations related to VCS engine
- Limitations related to the VCS database agents
- Cluster Manager (Java console) limitations
- Limitations related to LLT
- Limitations related to I/O fencing
- Limitations related to bundled agents
- Storage Foundation Cluster File System High Availability software limitations
- Storage Foundation for Oracle RAC software limitations
- Storage Foundation for Databases (SFDB) tools software limitations
- Known issues
- Issues related to installation, licensing, upgrade, and uninstallation
- REST API known issues
- Storage Foundation known issues
- Dynamic Multi-Pathing known issues
- InfoScale Volume Manager known issues
- File System (VxFS) known issues
- Virtualization known issues
- Replication known issues
- Cluster Server known issues
- Operational issues for VCS
- Issues related to the VCS engine
- Issues related to the bundled agents
- Issues related to the VCS database agents
- Issues related to the agent framework
- Cluster Server agents for Volume Replicator known issues
- Issues related to Intelligent Monitoring Framework (IMF)
- Issues related to global clusters
- Issues related to the Cluster Manager (Java Console)
- LLT known issues
- I/O fencing known issues
- Operational issues for VCS
- Storage Foundation and High Availability known issues
- Storage Foundation Cluster File System High Availability known issues
- Storage Foundation for Oracle RAC known issues
- Oracle RAC known issues
- Storage Foundation Oracle RAC issues
- Storage Foundation for Databases (SFDB) tools known issues
- Application isolation feature known Issues
- Cloud deployment known issues
- Issues related to Arctera InfoScale Storage in Amazon Web Services cloud environments
- Issues related to installation, licensing, upgrade, and uninstallation
CPI installer shows an unsupported kernel error on RHEL 9.4 and blocks InfoScale installation (4189070, 4189127)
This issue occurs when try to install InfoScale using CPI on RHEL 9.4 systems where the RHEL kernel version is 5.14.0.427.26.1.el9_4.x86_64
. The issue happens on systems that do not have direct access to a public network.
When you run CPI to install InfoScale, the installer displays an unsupported kernel error during platform version checks. The following error is displayed:
CPI ERROR V-9-40-1449 Kernel Release 5.14.0-427.26.1.el9_4.x86_64 is detected on bait-rhel9vm1, which is not supported for this product. installer log files and summary file are saved at: /opt/VRTS/install/logs/installer-install-<datetimestamp>
This error occurs because of an incorrect entry in the supported platform release matrix that is stored locally in the installation package. CPI uses the platform matrix as a reference for performing system checks before InfoScale installation.
If the system has internet connectivity, CPI automatically pulls the latest updated matrix from SORT. But in cases where the system does not have public network access, CPI uses the matrix file stored locally in the installer package. Since the local file has the erroneous entry, CPI checks fail and the installation is blocked.
Workaround: Enable public network access for the system and then run the installer so that CPI can fetch the latest platform support matrix from the SORT website.
If network access is not available, you can edit the locally stored kernel padv JSON file and then run the installer again.
Locate the kernel padv json file in the installation package:
<installpackage>/scripts/CPIP/Rel/Matrix/kernel_padv.json
Open the file in an editor and search for the kernel 5.14.0.427.26.1 entry.
Then change the following value: "level": "Update 3" to "level": "Update 4".
The entries should appear as follows:
"5.14.0-427.26.1": { "padv": "rhel9_x86_64", "level": "Update 4", "gaDate": "2024-08-13", "platform": "Linux" }
Save and close the file and then run the installation again.