Install Error appears when trying to install Veritas System Recovery.

Problem

Install Error appears when trying to install Veritas System Recovery. This issue is observed when trying to install Veritas System Recovery 21.x / 22 / 23.x.

Error Message

Some files used for the Veritas System Recovery Installation are corrupt. Please use a valid media for installation.

Cause

Under investigation.

Solution

Workaround:

1. Launch Command Prompt.

2. Move to the installer location.
If it is the root folder in E drive, run below.

E:

If it is C:\test, run below.

C:
cd \test

3. Move to the location where Veritas System Recovery.msi is put in the installer location.

cd .\SSR\SSRx64\Install\Media\

4. Run below command each language.

In case of Traditional Chinese:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1028.mst

In case of German:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1031.mst

In case of English:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1033.mst

In case of French:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1036.mst

In case of Japanese:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1041.mst

In case of Korean:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=1042.mst

In case of Simplified Chinese:
msiexec /i "Veritas System Recovery.msi" TRANSFORMS=2052.mst

5. Reboot the system after the installation is completed.