Upgrade Backup Exec 20.x, 16.x and 15.x to Backup Exec 21.4

New features/enhancements are included in this release 

• OpenStorage (OST) Object Lock with support for WORM Media

• Performance enhancements with VMware asynchronous reads

• New alerts and enforcement for Instance-based licensing

Issues resolved

• Unable to create the Catalog Items. Unknown reason: 00000057. (100032372)

• Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2. (100051020)

• Unable to upgrade to Backup Exec 21 when using local language SQL instances. (100048619)

• Job Log reports a Connection Error against the wrong Hyper-V guest, if it is shut down. (100048859)

• When using 128-bit AES encryption, SDR completes recovery successfully but no data is restored. (100050700)

• Backup of a Hyper-V VM hangs and remains in running state without any byte count. (100048238)

• V-79-57344-34028 Backup to HPE StoreOnce OST fails when Backup Exec is patched to 21.3. (100051403)

• Following successful SharePoint backup & catalog, unable to restore item back to Farm or Share. Error 0xe0000373 - Failed to create the list item.

• SharePoint 2019 - GRT restore fails with 0xe00003d3 - Backup Exec cannot enumerate the objects from the SharePoint database.

• Dedupe spoold process crash while idle within an hour after the Backup Exec and Dedupe services are started.

• Warning and error showing up in configuration task due to space available in Tapes. The amount of free space has reached the warning threshold on the storage device <Robotic Library Name>.

Affected versions

• Backup Exec 21.0 revision 1200 x64bit Media Servers

• Backup Exec 21.0 revision 1200 32bit Agent for Windows Servers

• Backup Exec 21.0 revision 1200 x64bit Agent for Windows Servers

• Backup Exec 21.0 revision 1200 x64bit Remote Administration Console

• Backup Exec 21.0 revision 1200 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS

• Backup Exec 21.0 revision 1200 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS ​​​​

Prerequisites

• Administrative privileges are required to install this Feature Pack. 

• Backup Exec 21.0,  21.1, 21.2, 21.2 R2 or 21.3

• Execute the Installation or patch update logged on as the Backup Exec Service Account or a member of the Administrator group with rights to the SQL instance.

Post requisites

• A full backup is recommended after installing this Feature Pack.

• Remote Agent for Windows Servers will need to be updated after installing this Feature Pack.

• Remote Agent for Linux/Unix Servers (RALUS/RAMS) will need to be updated after installing this Feature Pack.  

• Update SDR media.

• Veritas recommends to reboot the system(s) after applying a Hotfix or Feature Pack.

Uninstalling this Update

This Update cannot be uninstalled.

Base and upgrade installers

Click Base and upgrade installers to view the files associated with this product version. Check the box next to each file that you wish to download, then click Download. The Download button will appear once you check the first file. After you click Download, you may be prompted to select a Veritas Entitlement Management System (VEMS) account. If you are asked to select a VEMS account, select the account that you wish to be the account of record for your download transaction.

To download files in the Base and upgrade installers section:

• You must have a Veritas account. If you do not have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
• Your Veritas account ID (email address) must be registered as a user of a VEMS account that holds an entitlement for the product with an Entitled Version (displayed in VEMS) that is greater than or equal to this product';s'; version.
• Your Veritas account ID must have either the VEMS Administrator or Download Software privilege.
• You must log in with this Veritas account. To log in, click Sign in.

Note: You may not be entitled to download all files listed as some Veritas product offerings entitle different file sets. For example, some product offerings vary by platform (Windows, Linux, Unix, etc.). In these cases you will only be able to download files for the platforms entitled by your VEMS entitlements.

To view which products and versions you are entitled to download, log into VEMS by clicking Licensing on Support home page. Once logged in, click Entitlements at the top of the page. Locate the entitlements for this product and verify that the Entitled Version for at least one entitlement for the product is greater than or equal to the version of the product you want to download. You will not be able to download the product if the version of the product you want to download is greater than the Entitled Version of all of the entitlements for the product.

The Download Center records all download transactions. After you click Download, you may be prompted to select a Veritas Entitlement Management System (VEMS) account. Select the VEMS account you wish to be the account of record for your download transaction.

Updates

Click Updates to view all software updates associated with this version of the product. Click the Update name to view the full details of the update and to download its files. Check the box next to each file that you wish to download, then click Download. The Download button will appear once you check the first file.

To download files in the Updates section:

• You must have a Veritas account. If you do not have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
• You must log in with this Veritas account. To log in, click Sign in.
• Some updates require that you purchased a maintenance contract and that your contract was active at the time the update was release. If so, your Veritas account ID (email address) will need to be a registered user of a Veritas Entitlement Management System (VEMS) account that holds an entitlement for one of the product releases listed in the update's' Applies to the following releases section.
• If you are not a registered user of any VEMS accounts that entitles the download, you will be prompted to enter an Entitlement Code. Enter either a VEMS entitlement ID or appliance serial number. If the Entitlement Code can be matched to a VEMS entitlement that can entitle the download, you will be able to download the update. VEMS entitlement IDs and the appliance serial numbers can be found on on your Veritas Certificate or can be provided by registered VEMS user.

The Download Center records all download transactions. After you click Download, you may be prompted to select a VEMS account. Select the VEMS account you wish to be the account of record for your download transaction.

Getting Help

If you are having any trouble downloading files you think you should be able to download, first contact someone within your company that has administrative access to your VEMS account(s). If you still need assistance, you can chat with us from the Support homepage or contact us.