Receiving 'Access Denied' when attempting to perform a content search in the End User Portal.

記事: 100059104
最終公開日: 2023-07-31
評価: 3 0
製品: Veritas Alta SaaS Protection

Problem

When attemping to perform a search in the End User Portal the user recieves Access Denied

When the same operation is attempted in the Legacy End User Portal it works as expected. 

 

Error Message

The end user will recieve the following: 

Access denied

You don't have permission to access the requested feature.

Back to Veritas Alta SaaS Protection End-User portal main page

Switch to a different account.

 

Cause

This issue is due to a defect regarding permissions in the End User Portal in the affected version. This behavior has been verified in 2.15.1 and occurs when user is granted End-User Portal and End-User/Search permissions only. 

 

Solution

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue has been fixed in 2.17.1. 

参照

JIRA : HM-15698

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