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NetBackup Appliance 3.1.2 HotFix bundle for 5240

HotFix Critical

Abstract

NetBackup Appliance 3.1.2 HotFix Bundle for 5240

Description

NetBackup Appliance 3.1.2 Hotfix bundle for 5240 resolves SAS cable related email alert, performance issue during SAS cable related data gathering and issues related to previous EEBs.

 

This 3.1.2 bundle addresses the following problems:

 

SAS Cable related false alerts.
Performance degradation caused during SAS cable related data gathering where 3rd party LUNs are attached.
Hardware ShowErrors & Hardware ShowComponents may report 'No Connections(s) Detected'


Install the 3.1.2 HotFix bundle NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm to resolve the problems listed above.
If you installed one or more of the below EEBs, the installation of this HotFix bundle will un-install the earlier EEBs as they are included in this HotFix bundle.

 

NBAPP_EEB_ET3968766
NBAPP_EEB_ET3965527
NBAPP_EEB_ET3991311

 

For more technical details and installation notes, please visit this link

Complete Installation Instruction refer to Link

 

Example Installation:

Software> Install NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm
- [Info] Generating aim json files for upgrade.
Acquiring appliance exclusive lock ...                                ok
Checking the EEB 'NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm' ...       ok
Checking whether the EEB is already installed ...                     no
Checking for active NetBackup jobs ...                                ok
Proceeding to install the update ...                                  ok
- [Info] The install is currently in progress. Please do not interrupt this installation. It may take a few minutes to complete.

This program performs an installation of files related to
PET4000630, SET4000632, EEB1 on platform linuxR_x86.

DISCLAIMER:
-----------
NOTE: These binaries are intended to help address a certain issue or enhance
a certain feature within the Veritas software for which these binaries were
created. They are intended solely for the recipient and must not be further
distributed to other parties, as they may not be generally available. Their
use is subject to the terms and conditions of your applicable Veritas license
and support agreements. They have not been fully tested by Veritas in all
environments, so please do not install these binaries unless instructed to
do so by Veritas.

Do you acknowledge this disclaimer?   [y,n] (y) y

Veritas Bug ID: 4000632
NBAPP_3.1.2 linuxR_x86

Deliverables:
--
/opt/autosupport/collector/plugins/network_card_map.json
/opt/autosupport/deployment/alertmanager/alertMgrDefPolicy.json
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager_constants.py
/opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar
/opt/veritas/appliance/fwupdate/scripts/jbod.py
/opt/autosupport/collector/plugins/products.py
/opt/autosupport/collector/plugins/network.py
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager.py

Additional Notes:
--
This Hotfix Bundle resolves the following:
 
AMS Console and Appliance Portal not reporting updated versions
Resolves an issue caused by network plugin
Decreases SASCable Connection Errors
Performance degradation caused during SASCable data gathering
Suppresses SASCable Email Alerts
 
File checksums:
--
1171289126 449 network_card_map.json
3877209819 4821 alertMgrDefPolicy.json
1447463792 9143 SASCableManager_constants.py
274546410 440320 ET4000632_FW_MEGARAID_RPM.tar
1184522639 7570 jbod.py
3886713723 26846 products.py
3122123545 20581 network.py
4291486149 21641 SASCableManager.py


Continue?  [y,n] (y) y

Starting pre-processing.

Extracting pre-process script -- /opt/NBUAppliance/scripts/preprocess_install_4000632.pl

- [Info] Successfully suppressed umi code V-475-40-1001 for SAS cable removal alert.
- [Info] Successfully stopped the AlertManager service.
- [Info] Successfully stopped the Collector service.
- [Info] Successfully stopped the Analyzer service.
- [Info] Successfully stopped the Transmission service.
- [Info] Successfully stopped the Tomcat Service.

pre-process complete.

File '/opt/autosupport/collector/plugins/network_card_map.json' does not exist - this installer will create it.
Checksum of original at /opt/autosupport/deployment/alertmanager/alertMgrDefPolicy.json: 4011807905, Checksum of file in the installer: 3877209819
Checksum of original at /opt/autosupport/collector/plugins/SASCableManager/SASCableManager_constants.py: 3083802891, Checksum of file in the installer: 1447463792
File '/opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar' does not exist - this installer will create it.
Checksum of original at /opt/veritas/appliance/fwupdate/scripts/jbod.py: 2356464439, Checksum of file in the installer: 1184522639
Checksum of original at /opt/autosupport/collector/plugins/products.py: 619274402, Checksum of file in the installer: 3886713723
Checksum of original at /opt/autosupport/collector/plugins/network.py: 973287430, Checksum of file in the installer: 3122123545
Checksum of original at /opt/autosupport/collector/plugins/SASCableManager/SASCableManager.py: 1357716326, Checksum of file in the installer: 4291486149
Skipping creation of backup file for /opt/autosupport/collector/plugins/network_card_map.json, file is being created.
Skipping creation of backup file for /opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar, file is being created.

Extracting...
/opt/autosupport/collector/plugins/network_card_map.json
/opt/autosupport/deployment/alertmanager/alertMgrDefPolicy.json
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager_constants.py
/opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar
/opt/veritas/appliance/fwupdate/scripts/jbod.py
/opt/autosupport/collector/plugins/products.py
/opt/autosupport/collector/plugins/network.py
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager.py

Installation complete.


Starting post-processing.

Extracting post-process script -- /opt/NBUAppliance/scripts/install-4000632.pl

Extracting fw_megaraid tar....
- [Info] 'fwdownloader_megaraid-5.55-1.x86_64' has been updated successfully.
- [Info] Cleaning mongodb by dropping collections...
MongoDB shell version: 3.2.9
connecting to: autosupportClient
true
- [Info] AutoSupport services are now restarting. During this time, you will not be able to receive monitoring information or alerts.
- [Info] Starting Services...
- [Info] Successfully started the Tomcat Service.
- [Info] Successfully started the AlertManager Service.
- [Info] Successfully started the Collector Service.
- [Info] Successfully started the Analyzer Service.
- [Info] Successfully started the Transmission Service.
- [Info] AutoSupport services restarted successfully. Allow at least 30 minutes for the new values to take effect.

post-process complete.

- [Info] Install script exited successfully.
- [Info] Successfully installed the EEB NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm.
The appliance version is 3.1.2 and not in upgrade state.

 

Example Rollback:

Software> Rollback NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm
Acquiring appliance exclusive lock ...                                ok
Checking whether the EEB is installed ...                             yes
Checking whether the EEB can be rolled back ...                       ok
- [Info] Invoking the underlying rollback script ...

This program performs an uninstall by removing files related to
PET4000630, SET4000632, EEB1 on platform linuxR_x86.

DISCLAIMER:
-----------
NOTE: These binaries are intended to help address a certain issue or enhance
a certain feature within the Veritas software for which these binaries were
created. They are intended solely for the recipient and must not be further
distributed to other parties, as they may not be generally available. Their
use is subject to the terms and conditions of your applicable Veritas license
and support agreements. They have not been fully tested by Veritas in all
environments, so please do not install these binaries unless instructed to
do so by Veritas.

Veritas Bug ID: 4000632
NBAPP_3.1.2 linuxR_x86

Deliverables:
--
/opt/autosupport/collector/plugins/network_card_map.json
/opt/autosupport/deployment/alertmanager/alertMgrDefPolicy.json
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager_constants.py
/opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar
/opt/veritas/appliance/fwupdate/scripts/jbod.py
/opt/autosupport/collector/plugins/products.py
/opt/autosupport/collector/plugins/network.py
/opt/autosupport/collector/plugins/SASCableManager/SASCableManager.py

Additional Notes:
--
This Bundle Hotfix resolves the following:
 
AMS Console and Appliance Portal not reporting updated versions
Resolves an issue caused by network plugin
Decreases SASCable Connection Errors
Performance degradation caused during SASCable data gathering
Suppresses SASCable Email Alerts
 
If you installed one or more of the separate hotfixes or are not sure, simply install this bundle (it will uninstall the separate hotfixes if they exist).
File checksums:
--
1171289126 449 network_card_map.json
3877209819 4821 alertMgrDefPolicy.json
1447463792 9143 SASCableManager_constants.py
274546410 440320 ET4000632_FW_MEGARAID_RPM.tar
1184522639 7570 jbod.py
3886713723 26846 products.py
3122123545 20581 network.py
4291486149 21641 SASCableManager.py


This Internal EEB is not for use by customers. It is only for testing purposes and should never be used unless directed to do so by the submitting engineer.

Continue?  [y,n] (y) y

Starting pre-process uninstall.

Extracting pre-process uninstall script -- /opt/NBUAppliance/scripts/pre_proc_uninstall_4000632.pl

- [Info] Successfully removed umi code V-475-40-1001 from suppress list.
Extracting fw_megaraid tar....
- [Info] 'fwdownloader_megaraid-3.60-1.x86_64' has been updated successfully.
- [Info] Successfully stopped the AlertManager service.
- [Info] Successfully stopped the Collector service.
- [Info] Successfully stopped the Analyzer service.
- [Info] Successfully stopped the Transmission service.
- [Info] Successfully stopped the Tomcat Service.

pre-process uninstall complete.


Cannot read source file /inst/patch/appliance/backup/pack/EEB/NBAPP_3.1.2/PET4000630_SET4000632_EEB1_linuxR_x86/network_card_map.json for uninstall
File /opt/autosupport/collector/plugins/network_card_map.json will be removed.

Cannot read source file /inst/patch/appliance/backup/pack/EEB/NBAPP_3.1.2/PET4000630_SET4000632_EEB1_linuxR_x86/ET4000632_FW_MEGARAID_RPM.tar for uninstall
File /opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar will be removed.

Uninstalling:
       /opt/autosupport/collector/plugins/network_card_map.json
       /opt/autosupport/deployment/alertmanager/alertMgrDefPolicy.json
       /opt/autosupport/collector/plugins/SASCableManager/SASCableManager_constants.py
       /opt/NBUAppliance/scripts/ET4000632_FW_MEGARAID_RPM.tar
       /opt/veritas/appliance/fwupdate/scripts/jbod.py
       /opt/autosupport/collector/plugins/products.py
       /opt/autosupport/collector/plugins/network.py
       /opt/autosupport/collector/plugins/SASCableManager/SASCableManager.py

Cleaning up the uninstallation files

Starting post-process uninstall.

Extracting post-process uninstall script -- /opt/NBUAppliance/scripts/post_uninstall-4000632.pl

- [Info] Starting Services...
- [Info] Successfully started the Tomcat Service.
- [Info] Successfully started the AlertManager Service.
- [Info] Successfully started the Collector Service.
- [Info] Successfully started the Analyzer Service.
- [Info] Successfully started the Transmission Service.

post-process uninstall complete.


Uninstallation complete.

- [Info] Rollback script exited successfully.
- [Info] Rollback of EEB NBAPP_EEB_ET4000632-3.1.2.0-1.x86_64.rpm completed.
The appliance version is 3.1.2 and not in upgrade state.

Applies to the following product releases

Update files

File name Description Version Platform Size

Knowledge base

0
2020-05-06

Problem NetBackup Appliance 3.1.2 may have the following problems: SAS Cable related false alerts. Performance degradation caused during SAS cable related data gathering where 3 rd party LUNs are attached. Hardware ShowErrors Hardware ShowCompone...