IMPORTANT:  This software update is a limited access release and is only available to approved users. For information on this update or to request access, please contact DL-VTAS-SHI-HELP@veritas.com.

Information to include in your request to access this download are:

• Name 
• Email associated with your NetInsights Console account
• Serial numbers of the machines you wish to install the rpm

Requests made to DL-VTAS-SHI-HELP@veritas.com will typically be responded to within 24 hours, Monday through Friday. 

The Upgrade Automation Toolkit addon package for the NetBackup Appliance serves as the client-side component of our comprehensive automated upgrade solution. It facilitates the secure and automated version management on appliances that are monitored from the System Health Insights console. For more information on how to manage upgrade process via System Health Insights, refer to https://help.veritas.com/vxhelp6/#/?context=Systems_Health_Insights_Ex&token=appl_upgradeintro

This add-on can be used on the following NetBackup Appliance software versions, including all associated maintenance releases for each software version:

• 4.0 and all MRs
• 4.1 and all MRs
• 5.0 and 5.0.0.1 MR1, 5.0.0.1 MR3, 5.0.0.1 MR 4
• 5.1.1 and all MRs

Note:  SPs are not supported as a target version at this time.   

This add-on can be used on the following NetBackup Appliance models:

• 5240
• 5340
• 5250
• 5350

Limitations

• Appliance software versions 5.1.1 and earlier do not contain any integrated support for the Appliance Cloud Toolkit addon package. Therefore, after upgrading to NetBackup appliance software versions 5.1.1 or earlier (including Maintenance Releases), you must reinstall the addon package.
• For NetBackup Appliance versions 5.0.0.1 MR4 and earlier, if the appliance does not have direct connectivity to the internet (has a proxy server connected through a firewall), an http-based proxy server needs to be configured in order to utilize the upgrade automation feature.
• You must restart the Appliance Cloud Toolkit service after modifying the relevant CallHome certificate. For example, when you add a CA certificate (Security > Certificate > AddCACertificate) and use that CA certificate to verify the CallHome Proxy. To manually restart the Appliance Cloud Toolkit service, log in to the shell menu and run the following command: Support> Service Restart actd
• If you run the Manage > Software > List Downloaded command after downloading the addon package, the NBU_Version of the output may appear incorrectly as the addon version. This is a display issue only and does not affect functionality. This issue has been resolved starting with NetBackup Appliance software version 5.1.1.
• This package can not be installed by using Appliance Management Server (AMS)
• Appliances security patch installation can not be managed via System Health Insights currently. System Health Insights upgrade center tab will not show any details for such security patch upgrade readiness. 

Where to go for assistance:

• If assistance is needed with access to the download or increasing the machines authorized to run the addon tool, contact DL-VTAS-SHI-HELP@veritas.com.
• If assistance is needed with a technical issue, the standard support processes should be followed.  See https://www.veritas.com/support/en_US for additional details.