Veritas NetBackup™ Appliance Decommissioning and Reconfiguration Guide

Last Published:
Product(s): Appliances (4.1)
Platform: NetBackup Appliance OS

Reimaging an appliance using the MyVeritas portal

You can use an ISO image from MyVeritas.com to reimage your appliance with the same version or a different version of NetBackup appliance software. You need your maintenance serial number to access the ISO image. You can find your serial number on the license certificate you received with your initial purchase or on your Version Upgrade Notification. If you need help locating your serial number, email customercare@veritas.com.

Warning:

When you use an ISO to install a different version of NetBackup appliance software than is currently installed, the storage must be reset. If you want to keep your existing storage, you can only install an ISO image of the same version. Further, if NetBackup appliance software 2.6 or later is installed on your appliance and you want to install an ISO image earlier than 2.6, you must perform a storage reset before you install the ISO.

To perform this procedure, you must be able to access the appliance remotely through the Intelligent Platform Management Interface (IPMI) network. Before you begin, make sure that IPMI networking is configured on your appliance and that you can access the Veritas Remote Management interface.

Note:

Due to the bandwidth required to install an ISO image through the IPMI network, the ISO installation works best if the appliance and the remote computer are located at the same physical site. If you try to remotely reimage an appliance over a WAN, the process can fail. Therefore, Veritas does not recommend performing an ISO reimage over a WAN.

Downloading the ISO image from the MyVeritas portal

To download the ISO image

  1. On the computer from which you remotely access the appliance, go to MyVeritas.com.
  2. Log on to the MyVeritas portal using your credentials.
  3. Follow the prompts until you have downloaded the new NetBackup Appliance ISO image. If you need help with the downloading the ISO, refer to the following link:

    https://www.veritas.com/support/en_US/article.000100418

    Warning:

    To prevent technical or service issues with your appliance, ensure that you download the correct ISO image for your appliance model and series. These images are for use only with the correct physical appliance type. If you have purchased a 52xx Appliance that is under a current Veritas Support contract, you are only authorized to download and install on that appliance the ISO image for the 52xx Appliance. If you have purchased a 50xx Appliance that is under a Support contract, you are only authorized to download and install on that appliance the ISO image for the 50xx Appliance. Use of any ISO image that is not authorized for the correct physical appliance type may cause errors and malfunctions, and may void the warranty rights that Veritas provides for that physical unit.

  4. Save the ISO image to a local drive of the remote computer.
Installing the ISO image on your appliance

To install the ISO image

  1. If a firewall exists between the appliance and the remote devices that manage the appliance, make sure that the following ports are open:

    5120

    RMM ISO/CD

    7578

    RMM CLI

  2. Turn off your appliance.
  3. On the computer that you use to remotely access the appliance, open a supported browser. Enter the remote management port IP address that is assigned to the appliance and log on to the Veritas Remote Management interface.

  4. Navigate to the Remote Control tab and click Launch Console.
  5. When the redirection console launches, click on the Device drop-down menu on the console and select Redirect ISO.
  6. From the Open pop-up window that appears, choose the ISO image that you want to install and click Open.
  7. Return to the Veritas Remote Management interface and select Server Power Control on the left side of the Remote Control page.
  8. The Power Control and Status page appears.

    Since the server is currently off, the only available option is Power ON Server. Click Perform Action.

  9. Return to the remote console and wait for the system to turn on. When the splash screen appears, immediately press F6 to enter the boot menu.

    Note:

    You only get a window of a few seconds to perform this task. If you miss the window, the operating system loads, and you cannot access the boot menu.

  10. When the boot menu appears, scroll down to Virtual CDROM and press Enter.
  11. The system begins to boot from the ISO image you selected earlier. It then presents the following options:

    For reimaging to versions 3.1.2 and earlier:

    • Boot from Hard Disk

    • Install NetBackup Appliance

    Select Install NetBackup Appliance and press Enter.

    For reimaging to versions 3.2 and later:

    • Boot from local drive

    • Install Veritas Optimized Operating System

    • Rescue A Red Hat Enterprise Linux system

    Select Install Veritas Optimized Operating System and press Enter.

    The installation begins. Once the installation completes, you can log on and configure the system with the new version of NetBackup Appliance.

    Note:

    The IPMI ISO installation is sensitive to the quality of the network connection. If an installation failure occurs, try the installation again. If the problem persists, try to improve the quality of the IPMI network connection. You can also burn the ISO image onto a DVD and install it with a USB DVD-ROM drive that you physically connect to the appliance.

More Information

Reimaging a NetBackup appliance from the USB drive

Reconfiguring a 52xx primary server appliance using the NetBackup Appliance Shell Menu

Reconfiguring a 52xx or 53xx media server appliance using the NetBackup Appliance Shell Menu