Veritas NetBackup™ Appliance Administrator's Guide

To begin a factory reset from the NetBackup Appliance Web Console

1. Open the Manage > Appliance Restore page.
2. Click Launch Appliance Factory Reset.
3. Determine if you want to retain the storage configuration and backup data. If you do, check the Retain storage configuration and backup data check box.

   Determine if you want to retain the network configuration. If you do, check the Retain network configuration check box.

   Determine if you want to restart host(s) automatically after the reset completes. If you do, check the Restart Host(s) automatically after reset check box.

4. Click Validate.
   

   After you click Validate a pop-up appears to remind you that the validation is in process.

   

   The following results can occur from the validation operation:

   • If the validation process completes successfully, a validation complete message appears and you can proceed to Step 6.

     
5. Click Start.
6. An Appliance Factory Reset pop-up window appears. This window informs you that the factory reset operation is irreversible once it is started.
   

   • Click Yes to start the factory reset.

     Note:

     Once you begin the factory reset, you cannot perform any other functions on the NetBackup Appliance Web Console until the operation completes.

   • Click No to stop the process of performing a factory reset and return the previous page.

   After you click Yes, the Appliance Factory Reset refreshes and displays status summary information. This page shows the progress of the factory reset operation for the appliance. This page shows the following information:

   • The name of the appliance to be reset.

   • The current version of software that is installed on the appliance before the reset begins.

   • The software version that is installed after the reset completes.

   • A progress bar that displays a percentage of completion.

   The Details link in the Status Summary page enables you to view the details of the factory reset for the host that corresponds to the link that you selected.

   See About factory reset status.

7. After the reset operation completes, the storage reset operation begins if you did not elect to retain your storage configuration and backup data at the beginning of this procedure.

   A storage reset message appears.

   Click on the word here to view the details of the storage reset operation.

8. After the storage reset operation completes the appliance must be restarted:

   • If you chose to automatically restart the appliance after the reset completes, a Restart in progress... pop-up appears. The contents of that pop-up reminds you that the network was reset and connectivity was lost during the reset process. You must use the remote management remote management port to reconfigure the network settings and reconnect to the NetBackup Appliance Web Console.

   • If you did not choose to automatically restart the appliance after the reset completes, a Restart Now! window appears. This window prompts you to restart the appliance. Click OK to restart the appliance to complete the factory reset operation.

9. You must use the remote management port to reconfigure the network settings and reconnect to the NetBackup Appliance Web Console. Perform the following steps:

   • When the appliance restarts and you see the keyboard prompts at the top of the screen, Hit the F2 function key on the keyboard.

   • Use the left arrow and the right arrow on your keyboard to navigate to the Server Management menu.

   • Use the up and down arrows on your keyboard to navigate to the Baseboard LAN configuration section.

   • Select the RMM4 LAN Configuration section.

   • Enter the network configuration information, such as the IP source [Static], IP, Subnet mask, and Gateway IP addresses.

   • You can now connect to the appliance NetBackup Appliance Web Console.