Enterprise Vault™ Compliance Accelerator Installation Guide
- Introducing Compliance Accelerator
- Preparing to install Compliance Accelerator
- Configuration options for Compliance Accelerator
- Supported versions of Enterprise Vault in Compliance Accelerator environments
- Prerequisites for Compliance Accelerator
- Configuring Outlook to enable the processing of items with many attachments or many recipients
- Setting the Windows and ASP.NET Temp folder permissions
- Security requirements for temporary folders
- Disabling networking facilities that can disrupt a Compliance Accelerator environment
- Disabling the Windows Search Service on the Compliance Accelerator server
- Ensuring that the Windows Server service is running on the Compliance Accelerator server
- Configuring the SQL Server Agent service
- Assigning SQL Server roles to the Vault Service account
- Installing and configuring the SQL full-text search indexing service
- Verifying that Enterprise Vault expands distribution lists
- Configuring Intelligent Review API Authentication and Authorization
- Installing Compliance Accelerator
- Installing the Compliance Accelerator server software
- Allowing Enterprise Vault to communicate with Compliance Accelerator through the Windows firewall
- Creating the configuration database and customer databases
- Configuring a dedicated server for Intelligent Review processing (optional deployment configuration)
- Configuring Compliance Accelerator for use in a SQL Server Always On environment
- Installing Compliance Accelerator in a clustered environment
- Maximizing security in your Compliance Accelerator databases
- Uninstalling Compliance Accelerator
- Installing the Compliance Accelerator server software
- Appendix A. Ports that Compliance Accelerator uses
- Appendix B. Troubleshooting
- Error messages appear in the event log when upgrading to Compliance Accelerator 15.0
- Enterprise Vault Accelerator Manager service not created
- Enterprise Vault Accelerator Manager service does not start
- "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
- Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
- Error messages when the Intelligent Review (IR) API authentication and authorization fails
- Appendix C. Installing and configuring the Enhanced Auditing feature
- Overview
- Prerequisites for the Enhanced Auditing feature
- Installing the Enhanced Auditing feature
- Post installation steps
- Upgrading the Enhanced Auditing setup
- Modifying the Enhanced Auditing setup
- Repairing the Enhanced Auditing setup
- Uninstalling the Enhanced Auditing setup
- Managing access from Veritas Surveillance
- Appendix D. Introducing Veritas Surveillance web client
Key features of Compliance Accelerator
Compliance Accelerator enables organizations to perform cost-effective supervisory reviews (required to follow regulatory compliance) of employee communications. Some important key features are listed below:
The Compliance Accelerator desktop client, used until the 14.5 release, is discontinued. It has been entirely replaced by the more efficient web-based alternative, Veritas Surveillance. Compared to the desktop client, Veritas Surveillance, being a web-based client, offers more convenient workflows for managing departments, employees, item searches, intelligent reviews, exporting search results, and various other operations.
The Veritas Surveillance web client captures items that are archived from the Microsoft Exchange, Domino journal mailboxes, SMTP, and Shared Compliance Accelerator archives. Users can select their preferred any of the below-mentioned sampling mode during configuring monitoring policy when creating a department.
: This is the default mode. In this mode, the application captures all items for each monitored employee throughout the day. There is no option to restrict or limit the number of items that are added to the review set.
: In this mode, the application randomly selects items from each monitored employees according to the specified monitoring policy and adds these sampled items to the review set.
: In this mode, the application selects the items that are randomly sampled in the previous 24-hours period and adds these sampled items to the review set. As a result, certain employees may have fewer captured items compared to others.
This feature empowers organizations to identify and eliminate duplicates from search results, preventing their inclusion in the review set. The fingerprint mechanism is used to determine whether one item is a duplicate of another. Deduplication works within individual searches only, and does not work across multiple searches, even when conducted within the same department.
During sampling, the duplicate items in all search types (immediate, scheduled, and guaranteed sample searches) are removed. In guaranteed sample searches, it includes randomly sampled items in the review set to make up for any shortage caused by the deduplication process.
: Messages from specific employees who are exceptions can be kept apart and checked by assigned reviewers.
This feature helps application to learn from the reviewer's actions of marking items as relevant or irrelevant, allowing it to intelligently capture and sample items the next time and categorize items as relevant or irrelevant before presenting then to reviewers. This way, reviewers can efficiently spend their review time by focusing more on the relevant items over irrelevant ones.
A secured SQL database stores details about monitored employees, captured items, and the review processes applied to those items.
: This feature empowers organizations to enhance their reporting and analytics capabilities.
: Though the support for SSRS reports is discontinued, users can still access the previously generated SSRS reports from database.
: The Open Data (OData) web service enables users to retrive information from the configuration and customer databases using OData-compatible reporting tools like Microsoft Excel and PowerQuery.
: New reporting endpoint APIs, such as Departments, Users, UserRoles, Roles, ItemMetrics, EvidenceOfReviewByDept, and EvidenceOfReviewByUser are introduced.
: This feature enables users to search and export audit records for different modules and operations within Veritas Surveillance.