NetBackup™ Web UI Administrator's Guide
- Introducing the NetBackup web user interface
- Monitoring NetBackup
- Notifications
- Section I. Managing role-based access control
- About role-based access control in NetBackup
- Configuring RBAC roles
- Configuring RBAC
- Default RBAC roles
- Administrator
- Default AHV Administrator
- Default Cloud Administrator
- Default Kubernetes Administrator
- Default NetBackup Kubernetes Operator Service
- Default RHV Administrator
- Default Resiliency Administrator
- Default Microsoft SQL Server Administrator
- Default Security Administrator
- Default Storage Administrator
- Default VMware Administrator
- RBAC permissions
- About role permissions
- Global > NetBackup management
- NetBackup Web Management Console Administration
- Access hosts
- Agentless hosts
- Anomalies
- Data classifications
- Email notifications
- Event logs
- NetBackup hosts
- Image sharing
- NetBackup backup images
- Jobs
- Licensing
- Media server
- Remote primary server certificate authority
- Resiliency
- Resource limits
- Retention levels
- Servers > Trusted primary servers
- Cloud providers
- CloudPoint servers
- WebSocket servers
- Global > Protection
- Global > Security
- Global > Storage
- Assets
- Protection plans
- Credentials
- Manage access
- Section II. Managing security
- Security events and audit logs
- Managing security certificates
- Managing user sessions
- Managing master server security settings
- Certificate authority for secure communication
- Disable communication with NetBackup 8.0 and earlier hosts
- Disable automatic mapping of NetBackup host names
- About NetBackup certificate deployment security levels
- Select a security level for NetBackup certificate deployment
- Set a passphrase for disaster recovery
- About trusted primary servers
- Creating and managing API keys for users (Administrators)
- Adding and managing your API key (Users)
- Configuring authentication options
- Managing hosts
- Section III. Managing storage and backups
- Configuring storage
- About storage configuration
- Create a Media Server Deduplication Pool (MSDP) storage server
- Create a Cloud storage, OpenStorage, or AdvancedDisk storage server
- Create a disk pool
- Create a storage unit
- Create a universal share
- Using image sharing from the NetBackup web UI
- Troubleshooting storage configuration
- Troubleshooting universal share configuration issues
- Create a Media Server Deduplication Pool (MSDP) storage server for image sharing
- Managing protection plans
- Managing classic policies
- Usage reporting and capacity licensing
- Configuring storage
- Section IV. Veritas Resiliency Platform
- Section V. Credentials
- Troubleshooting the NetBackup Web UI
Send email notifications for job failures
You can configure NetBackup to send email notifications when job failures occur. This way administrators spend less time monitoring NetBackup for job failures and manually creating tickets to track issues. NetBackup supports the ticketing systems that use inbound email service for ticket creation.
See Status codes that generate alerts.
NetBackup generates alerts based on certain job failure conditions or NetBackup status codes. Alerts that are similar or have a similar reason for failure are marked as duplicates. Email notifications for duplicate alerts are not sent for the next 24 hours. If a notification cannot be sent, NetBackup retries every 2 hours, up to three attempts.
NetBackup audits an event if changes are made to the alert settings or when it cannot generate an alert or send an email notification. See About NetBackup auditing.
Review the following requirements before you configure email notifications using a ticketing system.
The ticketing system is up and running.
The SMTP server is up and running.
A policy is configured in the ticketing system to create tickets (or incidents) based on the inbound emails that NetBackup sends.
To configure email notifications
- At the top right, click Settings > Email notifications.
- Go to the Email notifications tab.
- Select Send email notifications.
- Enter the email information including the recipient's email address, the sender's email address, and the email sender's name.
- Enter the SMTP server details including the SMTP server name and port number.
Provide the SMTP username and password if you have specified the credentials earlier on the SMTP server.
- Click Save.
- Log on to the ticketing system to view the tickets that were created based on NetBackup alerts.
You can exclude specific status codes so that email notifications are not sent for these errors.
To exclude specific status codes
- At the top right, click Settings > Email notifications.
- Locate Exclude status codes.
- Enter the status codes or a range of status codes (separated by commas) for which you do not want to receive email notifications.
- Click Save.
An email notification for an alert contains information about the primary server, job, policy, schedule, and error. Emails may contain other information based on the type of job. For example, for VMware job failures, details such as vCenter Server and ESX host are present in the email notification.
Example email notification:
Primary Server: primary1.example.com
Client Name: client1.example.com
Job ID: 50
Job Start Time: 2018-05-17 14:43:52.0
Job End Time: 2018-05-17 15:01:27.0
Job Type: BACKUP
Parent Job ID: 49
Policy Name: Win_policy
Policy Type: WINDOWS_NT
Schedule Name: schedule1
Schedule Type: FULL
Status Code: 2074
Error Message: Disk volume is down