Veritas Access Appliance 8.2 Troubleshooting Guide

Last Published:
Product(s): Appliances (8.2)
Platform: Veritas 3340,Veritas 3350,Veritas 3360
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
    7.  
      Collecting time-based and archived logs
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3.  
      Restarting cluster services
    4. Bringing services online
      1.  
        Using the services command
    5.  
      Recovering from a non-graceful shutdown
    6.  
      Testing the network connectivity
    7.  
      Troubleshooting with traceroute
    8.  
      Using the traceroute command
    9.  
      Collecting the metasave image of a file system
    10.  
      Replacing an Ethernet interface card (online mode)
    11.  
      Replacing an Access Appliance node
    12. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    13.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9. Troubleshooting Veritas Data Deduplication issues
    1.  
      Log locations for the Veritas Data Deduplication server
  10.  
    Index

Setting the NetBackup client log levels and debugging options

You can set NetBackup client log levels as well as different debugging options, and then upload the information to an external FTP or SCP server. You can use this debugging information to send to Veritas Technical Support.

See Retrieving and sending debugging information.

You can find NetBackup log information by using the Backup> show command. See the backup_show(1) man page.

You can see what NetBackup log levels and debugging options have been enabled by executing the Backup> show command.

See the Veritas NetBackup Administrator's Guide, Volume 1 for more information on NetBackup logging.

Valid log level values range from 1 to 5, 5 being the most detailed. See the support_debuginfo(1) man page.

To set the NetBackup client log levels

  1. Set the NetBackup database log level:
    Support> debuginfo setlog nbu database loglevel
  2. Set the NetBackup global debugging log level:
    Support> debuginfo setlog nbu global loglevel

    Global logging controls the logging level for the processes that are set in the Logging dialog box in the NetBackup Administration Console.

To set the NetBackup debugging options

  1. Enable the NetBackup client to perform robust logging in the cluster.
    Support> debuginfo setlog nbu enable robust

    Robust logging limits the amount of disk space that a log directory consumes.

  2. Enable the NetBackup client to perform critical process logging in the cluster.
    Support> debuginfo setlog nbu enable critical

    The enable critical process option lets you automatically log critical NetBackup processes. Log directories for the critical processes are created and logging begins when this option is enabled in the Logging host properties in the NetBackup Administration Console.