SDR Recover This Computer Wizard Help

Last Published:
Product(s): Backup Exec (20.1)

What should I do if I cannot connect?

If you cannot connect to a Backup Exec server, try the following solutions:

  • Ensure that the credentials are correct.

  • Ensure that the network adapters are configured properly.

  • Ensure that network drivers are loaded for the network controllers.

  • Ensure that the Windows firewall exception list on the Backup Exec server includes the File and Printer Sharing and Windows Management Instrumentation (WMI) features.

  • Ensure that you can successfully ping the Backup Exec server.

If you restore point-in-time backups from a Central Admin Server feature environment, consider the following:

  • If you connect to a central administration server, you can restore only to the latest point-in-time backup.

    Note:

    There may be many point-in-time backups on multiple managed Backup Exec servers for the computer you want to recover.

  • If you connect to a managed Backup Exec server, only the point-in-time backups that reside on that managed Backup Exec server can be restored.

If the Backup Exec server belongs to a workgroup, then you do not need to enter the domain name.