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NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
Last Published:
2025-03-18
Product(s):
NetBackup & Alta Data Protection (11.0)
- Introduction
- Section I. NetBackup Snapshot Manager for Cloud installation and configuration
- Preparing for NetBackup Snapshot Manager for Cloud installation
- Meeting system requirements
- NetBackup Snapshot Manager host sizing recommendations
- NetBackup Snapshot Manager extension sizing recommendations
- Creating an instance or preparing the host to install NetBackup Snapshot Manager
- Installing container platform (Docker, Podman)
- Creating and mounting a volume to store NetBackup Snapshot Manager data
- Verifying that specific ports are open on the instance or physical host
- Preparing NetBackup Snapshot Manager for backup from snapshot jobs
- OCI - iptables rules for backup from snapshot jobs
- Deploying NetBackup Snapshot Manager for Cloud using container images
- Before you begin installing NetBackup Snapshot Manager
- Installing NetBackup Snapshot Manager in the Docker/Podman environment
- Installing NetBackup Snapshot Manager on CIS Level 2 v2 configured host
- Securing the connection to NetBackup Snapshot Manager
- Verifying that NetBackup Snapshot Manager is installed successfully
- Restarting NetBackup Snapshot Manager
- Deploying NetBackup Snapshot Manager for Cloud extensions
- Before you begin installing NetBackup Snapshot Manager extensions
- Downloading the NetBackup Snapshot Manager extension
- Installing the NetBackup Snapshot Manager extension on a VM
- Installing the NetBackup Snapshot Manager extension on a managed Kubernetes cluster (AKS) in Azure
- Installing the NetBackup Snapshot Manager extension on a managed Kubernetes cluster (EKS) in AWS
- Installing the NetBackup Snapshot Manager extension on a managed Kubernetes cluster (GKE) in GCP
- Install extension using the Kustomize and CR YAMLs
- Managing the extensions
- NetBackup Snapshot Manager for cloud providers
- Why to configure the NetBackup Snapshot Manager cloud providers?
- AWS plug-in configuration notes
- Prerequisites for configuring the AWS plug-in
- Before you create a cross account configuration
- Prerequisites for application consistent snapshots using AWS Systems Service Manager
- Prerequisites for configuring AWS plug-in using VPC endpoint
- AWS permissions required by NetBackup Snapshot Manager
- Configuring AWS permissions for NetBackup Snapshot Manager
- Google Cloud Platform plug-in configuration notes
- Prerequisites for configuring the GCP plug-in using Credential and Service Account option
- Google Cloud Platform permissions required by NetBackup Snapshot Manager
- Preparing the GCP service account for plug-in configuration
- Configuring a GCP service account for NetBackup Snapshot Manager
- GCP cross-project configuration
- GCP shared VPC configuration
- Microsoft Azure plug-in configuration notes
- Microsoft Azure Stack Hub plug-in configuration notes
- OCI plug-in configuration notes
- Cloud Service Provider endpoints for DBPaaS
- Configuration for protecting assets on cloud hosts/VM
- Deciding which feature (on-host agent or agentless) of NetBackup Snapshot Manager is to be used for protecting the assets
- Protecting assets with NetBackup Snapshot Manager's on-host agent feature
- Installing and configuring NetBackup Snapshot Manager agent
- Configuring the NetBackup Snapshot Manager application plug-in
- Configuring an application plug-in
- Microsoft SQL plug-in
- Oracle plug-in
- Protecting assets with NetBackup Snapshot Manager's agentless feature
- Snapshot Manager for cloud catalog backup and recovery
- NetBackup Snapshot Manager for cloud assets protection
- Volume encryption in NetBackup Snapshot Manager for cloud
- NetBackup Snapshot Manager for Cloud security
- Preparing for NetBackup Snapshot Manager for Cloud installation
- Section II. NetBackup Snapshot Manager for Cloud maintenance
- NetBackup Snapshot Manager for Cloud logging
- Upgrading NetBackup Snapshot Manager for Cloud
- About NetBackup Snapshot Manager for Cloud upgrades
- Supported upgrade path
- Upgrade scenarios
- Preparing to upgrade NetBackup Snapshot Manager
- Upgrading NetBackup Snapshot Manager
- Upgrading NetBackup Snapshot Manager using patch or hotfix
- Applying operating system patches on NetBackup Snapshot Manager host
- Migrating and upgrading NetBackup Snapshot Manager
- GCP configuration for migration from zone to region
- Post-upgrade tasks
- Post-migration tasks
- Uninstalling NetBackup Snapshot Manager for Cloud
- Preparing to uninstall NetBackup Snapshot Manager
- Backing up NetBackup Snapshot Manager
- Unconfiguring NetBackup Snapshot Manager plug-ins
- Unconfiguring NetBackup Snapshot Manager agents
- Removing the NetBackup Snapshot Manager agents
- Removing NetBackup Snapshot Manager from a standalone Docker host environment
- Removing NetBackup Snapshot Manager extensions - VM-based or managed Kubernetes cluster-based
- Restoring NetBackup Snapshot Manager
- Troubleshooting NetBackup Snapshot Manager for Cloud
- Troubleshooting NetBackup Snapshot Manager
- SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the NetBackup Snapshot Manager host
- Disk-level snapshot restore fails if the original disk is detached from the instance
- Discovery is not working even after assigning system managed identity to the control node pool
- Performance issue with GCP backup from snapshot
- Post migration on host agents fail with an error message
- File restore job fails with an error message
- Acknowledgment not received for datamover
- Google Cloud Platform does display the Snapshot ID of the disk
- Application state of the connected/configured cloud VM(s) displays an error after upgrading to NetBackup Snapshot Manager version 11.x
- Backup and restore jobs fail with timeout error
- GCP restore with encryption key failed with an error message
- Amazon Redshift clusters and databases not available after discovery
- Shared VPC subnet not visible
- Container manager may not spawn the ephemeral registration container timely
- GCP restore from VM fails to obtain firewall rules
- Parameterised VM restore fails to retrieve encryption keys
- Restore from snapshot of a VM with security type Trusted Launch fails
- Snapshot Manager failed to retrieve the specified cloud domain(s), against the specified plugin instance
- Issues with SELinux configuration
- Performance issues with OCI backup from snapshot and restore from backup copy
- Connection to Amazon Linux 2023 or Alma Linux machines fail
- Single file restore from snapshot copy fails with an error
- MS SQL application backup, restore, or SFR job on Windows cloud VM fails with an error
- Status 49 error appears
- Restore from backup fails with an error
- (For AWS) If the specified AMI is not subscribed in the given region an error message appears
- Restore of Azure Disk Encrypted VM fails with an error
Single file restore from snapshot copy fails with an error
In the single file restore from snapshot copy operation, a new disk from snapshot is created and attached on the target VM, which is not detected internally. Due to this, the disk attached to the target VM is not found by NetBackup Snapshot Manager's on-host agent deployed on the target VM.
Following error message is displayed in the NetBackup Job monitor:
Warning nbcs (pid=49733) Failed to restore file(s) / folder(s) from snapshot/backup. Internal status code: 2060017 . . Failed to restore file(s) and folder(s) from snapshot for asset: <asset-id>
Following corresponding errors are displayed in NetBackup Snapshot Manager logs at /cloudpoint/logs/flexsnap.log*:
<redacted> flexsnap-agent-onhost[525538] Thread-32709 flexsnap.connectors.base: ERROR - Request failed unexpectedly Traceback (most recent call last): File "flexsnap/connectors/base.py", line 112, in run File "flexsnap-agent.py", line 472, in handle_get File "flexsnap/agent.py", line 785, in find_asset flexsnap.NotFoundError: <disk-id> not found
Workaround:
Manually trigger re-scan of disks on target VM as mentioned below for Windows and Linux systems:
For Windows:
If any network device is attached to the device, detach it.
Open the command prompt in administrator privileges and run the following command:
diskpart
Inside the diskpart prompt, type rescan and press the Enter key.
Exit the diskpart prompt and the command line.
Perform the single file restore from snapshot copy operation again.
For Linux:
Run the following command:
echo "- - -" > /sys/class/scsi_host/hostX/scan
where X is the number of SCSI host to scan.
Ensure that you run the above command for each SCSI host available.
For example, if there are three devices, then run the following commands:
# echo "- - -" > /sys/class/scsi_host/host0/scan
# echo "- - -" > /sys/class/scsi_host/host1/scan
# echo "- - -" > /sys/class/scsi_host/host2/scan
If the issue is not resolved, then restart the target VM.