Veritas NetBackup™ Flex Scale Administrator's Guide
- Product overview
- Viewing information about the NetBackup Flex Scale cluster environment
- NetBackup Flex Scale infrastructure management
- User management
- Node and disk management
- License management
- NetBackup Flex Scale network management
- Bonding operations
- Data network configurations
- NetBackup Flex Scale infrastructure monitoring
- Resiliency in NetBackup Flex Scale
- Site-based disaster recovery in NetBackup Flex Scale
- NetBackup Flex Scale security
- Troubleshooting
- Appendix A. Configuring NetBackup optimized duplication
- Appendix B. Disaster recovery terminologies
Uploading logs to Veritas Support
You can share the logs with the Support personnel to help you diagnose problems.
- If not already logged in, use any one of the following options to log in using an user account with an Appliance administrator role, which you created when you configured the cluster:
Log in to the NetBackup web interface
https://ManagementServerIPorFQDN
where ManagementServerIPorFQDN is the public IP address that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Appliance management.Log in to the NetBackup Flex Scale web interface
https://ManagementServerIPorFQDN:14161
where ManagementServerIPorFQDN is the public IP address that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration.
- In the left navigation pane click Settings, and then click Diagnostics.
The existing log packages are displayed under Packaged logs.
- Click the package that you want to upload to and click Send.
On the Send logs dialog box, click one of the following options and click Send.
Send to Veritas using call home: If Call Home is configured on your appliance, logs are uploaded with TLS-encryption using HTTPS protocol to the Veritas AutoSupport server.
Send using SFTP: Use the SSH File Transfer Protocol to upload the logs. Specify the following details to use SFTP:
Field
Description
Server address
Remote server name
Port
Port number. By default the SFTP server is configured to listen to port 22.
User name
User name to authenticate with the server
Password
Password to authenticate with the server
Path
Location to upload the logs