Veritas NetBackup™ Flex Scale Administrator's Guide
- Product overview
- Viewing information about the NetBackup Flex Scale cluster environment
- NetBackup Flex Scale infrastructure management
- User management
- Node and disk management
- License management
- NetBackup Flex Scale network management
- Bonding operations
- Data network configurations
- NetBackup Flex Scale infrastructure monitoring
- Resiliency in NetBackup Flex Scale
- Site-based disaster recovery in NetBackup Flex Scale
- NetBackup Flex Scale security
- Troubleshooting
- Appendix A. Configuring NetBackup optimized duplication
- Appendix B. Disaster recovery terminologies
About AutoSupport and Call Home
Veritas AutoSupport is a framework that provides improved support experience through proactive monitoring of the appliance, automated error reporting, and support case creation. AutoSupport uses the Call Home service to automatically upload diagnostic and heartbeat data over SSL-encrypted channels to a Veritas secure operations center for further processing. The AutoSupport framework analyzes the Call Home data and correlates it with other site configuration data held by Veritas to provide proactive customer support and incident response for hardware failures.
To configure Call Home, See Configuring Call Home settings.
To receive email notifications for the generated alerts, See Setting up email alerts.
To receive SNMP notifications, See Setting up SNMP alerts.
You can enable email notifications for the alerts that the appliance generates, monitor the appliance using the SNMP alerts, and upload the monitored hardware and software details to the Veritas AutoSupport server.
You can configure these settings from the Settings > AutoSupport option. These settings are configured at cluster level.