Veritas Access Troubleshooting Guide

Last Published:
Product(s): Access (7.4.2)
Platform: Linux
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
    4.  
      About the support user account
    5.  
      Configuring the support user account
    6.  
      Using the support login
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Veritas Access log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Veritas Access
    1.  
      About monitoring Veritas Access operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
    5.  
      Exporting and displaying the network traffic details
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Ethernet interface card (offline mode)
    11.  
      Replacing a Veritas Access node
    12.  
      Replacing a disk
    13. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    14.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Veritas Access cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Veritas Access installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
    4.  
      Excluding PCI IDs from the cluster
    5.  
      Cannot recover from root file system corruption
    6.  
      The storage disk list command returns nothing
  7. Troubleshooting the LTR upgrade
    1.  
      Locating the log files for troubleshooting the LTR upgrade
    2.  
      Troubleshooting pre-upgrade issues for LTR
    3.  
      Troubleshooting post-upgrade issues for LTR
  8. Troubleshooting Veritas Access CIFS issues
    1.  
      User access is denied on a CTDB directory share
  9. Troubleshooting Veritas Access GUI startup issues
    1.  
      Resolving GUI startup issues
  10.  
    Index

Setting the NetBackup client log levels and debugging options

You can set NetBackup client log levels as well as different debugging options, and then upload the information to an external FTP or SCP server. You can use this debugging information to send to Veritas Technical Support.

See Retrieving and sending debugging information.

You can find NetBackup log information by using the Backup> show command. See the backup_show(1) man page.

You can see what NetBackup log levels and debugging options have been enabled by executing the Backup> show command.

See the Veritas NetBackup Administrator's Guide, Volume 1 for more information on NetBackup logging.

Valid log level values range from 1 to 5, 5 being the most detailed. See the support_debuginfo(1) man page.

To set the NetBackup client log levels

  1. Set the NetBackup database log level:
    Support> debuginfo setlog nbu database loglevel
  2. Set the NetBackup global debugging log level:
    Support> debuginfo setlog nbu global loglevel

    Global logging controls the logging level for the processes that are set in the Logging dialog box in the NetBackup Administration Console.

To set the NetBackup debugging options

  1. Enable the NetBackup client to perform robust logging in the cluster.
    Support> debuginfo setlog nbu enable robust

    Robust logging limits the amount of disk space that a log directory consumes.

  2. Enable the NetBackup client to perform critical process logging in the cluster.
    Support> debuginfo setlog nbu enable critical

    The enable critical process option lets you automatically log critical NetBackup processes. Log directories for the critical processes are created and logging begins when this option is enabled in the Logging host properties in the NetBackup Administration Console.