Veritas Alta™ eDiscovery User Guide

Last Published:
Product(s): Veritas Alta Archiving (1.0), Veritas Alta Surveillance (1.0), Veritas Alta eDiscovery (1.0), Veritas Alta Capture (1.0)
  1. About Veritas Alta eDiscovery
    1.  
      Introducing Veritas Alta eDiscovery
    2.  
      Alta eDiscovery key features
    3.  
      About classification
    4.  
      Alta eDiscovery term definitions
  2. Getting started with Alta eDiscovery
    1.  
      What's new in this release
    2.  
      Signing in to Alta eDiscovery
    3.  
      Logging off from Alta eDiscovery
    4. About the Alta eDiscovery user interface
      1. About the left navigation pane
        1.  
          Investigations tab
        2.  
          eDiscovery tab
      2.  
        About the title bar options
      3.  
        About the search bar
      4.  
        About the bottom navigation bar
      5.  
        About the Details pane
    5.  
      Accessing your own archived emails
  3. Alta eDiscovery roles
    1.  
      About account roles and Alta eDiscovery
    2.  
      Account role
    3.  
      Reviewer role
    4.  
      Administrator role
    5. Assigning account roles
      1.  
        Assigning the Reviewer role to an account
      2.  
        Assigning the Administrator role to an account
  4. Managing investigations
    1.  
      About Investigations
    2. About Targeted Collections
      1.  
        Configuring Targeted Collection for Microsoft Teams
      2.  
        Configuring Targeted Collection for OneDrive for Business
      3.  
        Configuring Targeted Collection for Exchange Online
      4.  
        Configuring Targeted Collection for Enterprise Vault
      5.  
        Configuring Targeted Collection for data import
      6.  
        Creating collection sets from archived targeted collector
    3.  
      About Managed Accounts
    4. About Searches in investigation
      1.  
        Creating a new search
      2.  
        Saving searches as on-going and standard searches
      3. Updating on-going and standard searches
        1.  
          Updating on-going and standard searches from Mailbox
        2.  
          Updating an on-going or a standard search from Managed Accounts
      4.  
        Exporting a summary report of searched items
      5.  
        Deleting searches
    5. Working with searched emails
      1.  
        Applying tags and legal hold to emails
      2.  
        Applying labels to emails
      3.  
        Exporting searched emails
      4.  
        Exporting a search summary report for emails
      5.  
        Reassigning emails
      6.  
        Hiding and unhiding emails
      7.  
        Deleting emails permanently
    6. Working with searched collaboration messages
      1.  
        Searching collaboration messages during investigation
      2.  
        Applying tags and legal hold to collaboration messages
      3.  
        Applying labels to collaboration messages
      4.  
        Exporting collaboration messages
      5.  
        Exporting a search summary report for collaboration messages
    7. Working with searched files
      1.  
        Applying tags and legal hold to files
      2.  
        Applying labels to files
      3.  
        Exporting searched files
      4.  
        Exporting a search summary report for files
    8. Working with Advanced ECA searches
      1.  
        Creating an Advanced ECA search
      2.  
        Updating an Advanced ECA search
      3.  
        Filtering an Advanced ECA search
      4. Applying tags to the Advanced ECA search items
        1.  
          Applying tags to emails in Advanced ECA search
        2.  
          Applying tags to collaboration messages in Advanced ECA search
        3.  
          Applying tags to files in Advanced ECA search
      5. Applying labels to the Advanced ECA search items
        1.  
          Applying labels to emails in Advanced ECA search
        2.  
          Applying labels to collaboration messages in Advanced ECA search
        3.  
          Applying labels to files in Advanced ECA search
      6. Exporting the Advanced ECA search items
        1.  
          Exporting emails from Advanced ECA search
        2.  
          Exporting collaboration messages from Advanced ECA search
        3.  
          Exporting files from Advanced ECA search
      7. Exporting an Advanced ECA search summary report
        1.  
          Exporting a search summary report for emails
        2.  
          Exporting summary report for collaboration messages
        3.  
          Exporting summary report for files
      8.  
        Reassigning emails from the Advanced ECA search
      9.  
        Printing the selected Advanced ECA searched items
      10.  
        Deleting an Advanced ECA search
    9. About Mail Reassignment
      1.  
        Reassigning emails
      2.  
        Viewing email reassignment status
      3.  
        Canceling the email reassignment activity
      4.  
        Generating a Mail Reassignment status report
      5.  
        Viewing mail reassignment notifications and status reports
    10. About labels
      1.  
        Creating a label
    11. About legal holds
      1.  
        Viewing legally hold items
    12. About Tags
      1.  
        Updating tags
      2.  
        Removing items from tags
      3.  
        Deleting tags
  5. Managing cases
    1.  
      About cases
    2.  
      About case workflow summary: eDiscovery Administrator
    3.  
      Creating case review statuses
    4.  
      Creating cases
    5.  
      Viewing case details
    6.  
      Editing cases
    7. About searches in eDiscovery
      1.  
        Performing searches within cases
      2.  
        Saving searches in Review sets and Research sets
      3.  
        Modifying saved searches of cases
      4.  
        Applying a search-level legal hold
      5.  
        Assigning review sets to reviewers
      6.  
        Generating a search summary report
  6. Managing case documents
    1.  
      Understanding document sets in cases
    2.  
      Moving case documents to production sets
    3.  
      Creating archive sets during investigation
    4.  
      Creating archive sets during case management
  7. Managing redaction reasons
    1.  
      About redaction reasons
    2.  
      Adding redaction reasons
    3.  
      Editing redaction reasons
    4.  
      Deleting redaction reasons
  8. Managing reviews
    1.  
      About reviewing cases
    2. Reviewing emails
      1.  
        Accessing emails for review
      2.  
        Applying tags to emails
      3.  
        Exporting emails
      4.  
        Exporting a search summary report for emails
      5.  
        Adding notes to emails
      6.  
        Applying review status to emails
      7.  
        Viewing audit history of emails
      8.  
        Printing emails
      9.  
        Restoring emails
      10.  
        Forwarding emails
    3. Reviewing collaboration messages
      1.  
        Accessing collaboration messages for review
      2.  
        Applying tags to collaboration messages
      3.  
        Applying legal hold to collaboration messages
      4.  
        Applying and removing review status to collaboration message
      5.  
        Exporting collaboration messages
      6.  
        Exporting a search summary report for collaboration messages
      7.  
        Adding notes to collaborative messages
      8.  
        Viewing audit history of collaborative messages
    4. Reviewing files
      1.  
        Accessing files for review
      2.  
        Applying tags to Files
      3.  
        Applying or removing legal hold to files
      4.  
        Applying and removing review status to files
      5.  
        Exporting files
      6.  
        Exporting a search summary report for files
      7.  
        Adding notes to files
      8.  
        Viewing audit history of files
      9.  
        Downloading files
    5.  
      Annotating and redacting email and file content in native viewer
  9. Managing production sets
    1.  
      About Production Sets
    2.  
      Moving items to production sets
    3.  
      Removing items from a production set
    4.  
      Locking and unlocking production sets
    5.  
      Configuring production set export options
    6.  
      Exporting production sets
  10. Annotating and redacting content in native viewer
    1.  
      About annotations and redactions
    2.  
      Native viewer capabilities
    3.  
      Understanding the native viewer interface
    4.  
      Annotating email and file content
    5.  
      Redacting email and file content
    6.  
      Printing the annotated and redacted document
    7.  
      Downloading the annotated and redacted document
  11. Managing exports
    1.  
      About exports
    2.  
      Performing exports in Investigation and eDiscovery
    3.  
      Viewing export details of native documents
    4.  
      Viewing export details of production sets
    5.  
      Resubmitting failed export items
    6.  
      Option to maintain folder structure in the export
    7.  
      Canceling Export Batch
    8.  
      Email export FAQ
  12. Collaborative reports
    1.  
      About collaborative eDiscovery reporting
    2.  
      Report by email: Audit trail
    3.  
      Report by Case: Case History
    4.  
      Report by Case: Case Summary
    5.  
      Report by Archive: eDiscovery dashboard
  13. Alta eDiscovery alerts
    1.  
      Creating an alert
  14. Email Continuity
    1.  
      Managing Email Continuity
    2.  
      Viewing Continuity emails
  15. Methods for searching cases and accounts
    1.  
      Performing Advanced Search and Query Search
    2.  
      Search syntax for Advanced Search
    3.  
      About stop words and special characters
    4.  
      Phrase searches
    5. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    6.  
      Wildcard searches
    7.  
      Proximity searches
    8.  
      Double-byte character set searches
    9.  
      About enhanced searches in Japanese
    10.  
      Searchable attachment types
    11.  
      Search examples and tips
  16. Methods for searching tables and reports
    1.  
      About Quick Search and Criteria Search
    2.  
      Searching tables, lists, and reports
  17. Alta eDiscovery Frequently Asked Questions
    1.  
      Frequently Asked Questions
  18. Best practices, limitations, and known issues
    1.  
      Best practices and limitations with Alta eDiscovery
    2.  
      Known issues with Alta eDiscovery
  19. Alta eDiscovery updates in previous releases
    1.  
      About the Alta eDiscovery updates in previous releases

Redacting email and file content

In case of redacting emails in native view, attachments are linked to the original message (not the parent message with the attachment). The regular fields such as TO and CC are merged with the corresponding Journal fields.

You can redact these fields as well. In case of files, no such metadata is merged with the document. You can directly work on the document content.

To redact email and file content

  1. Select an email of a file, which you want to redact, from your search result to view its content in the preview pane.
  2. Click the Native View icon to view its content in a native viewer.
  3. In the native viewer, do the following:
    • To search a specific text or a phrase in the document, select the Search tab. In the search tool, enter the text or the phrase you want to search in the document, and click the Search icon.

      Note:

      You can use the search tools such as Match exact word or phrase, Match case, Match whole word, Begins with, Ends with, Wildcard search, or Proximity search to make the search more precise. While using the proximity search, the searched terms in the results are highlighted in the Preview pane and Native views of the attachments. The exact number of words between the search keywords or the order of the keywords does not matter.

    • To redact the area, select the Redact tab.

      Note:

      You can use the redaction tools like rectangle selection, text selection, and full-page redaction to redact content.

  4. Select the text or area in the document and use the redaction tools as described below:

    Annotation Layers

    The Annotation Layer icon is located under both the Annotate and the Redact tabs.

    The Annotation Layer functionality helps you to create, view and manage multiple sets of annotations within a document and improves collaboration during document reviewing. The name of the layer that a comment belongs to is displayed next to the date and time in the comment.

    Before you save or load the annotations, ensure that your session is not expired. Else, you cannot save or load annotations if the session is expired.

    Filled Rectangle

    (Redact Area)

    Redact area option enables you to create a redaction on any part of the viewable document. You can draw redaction boxes over any part of a document.

    Click the Filled Rectangle icon and then hold down your mouse and drag to select an area to redact. Type a reason in the pop-up window, if prompted to do so, and click OK. The reason is displayed in the redacted area.

    When you hover over the redacted area, the details such as author name of the logged-in user and time of redaction are displayed. Redactions in different colors can be done for area redactions.

    Text Selection Redaction

    (Redact Text)

    Redact text option enables you to select text and apply redaction. Only black color is available for text redactions.

    Select the text you want to redact, and click the Text Selection Redaction icon.

    Redact Full Pages

    Redact page option enables you to redact the current page or a page range. Choose a redaction reason, and click Redact. In production, all pages print with black redaction fields.

    Redaction View Mode

    Redaction View mode allows to make redacted area translucent or opaque. By default, the redacted area or text will be displayed in translucent mode.

    If you want the default redaction view mode to be opaque, please contact your case administrator. Click the Redaction View Mode icon to view or redact the text or area.

  5. (Optional) Select the Annotation Layers icon to view the annotations layers in the left pane.

    To create a layer, select the redacted text or area. Under My Annotations, click the More Options icon and do the following:

    • Click Edit Name to name the selected redaction text or area.

    • Select one or more annotations that you want to edit from the drop-down and another reviewer's annotations. Click Load Annotations to add these annotations under the selected annotation layer.

    • Click Save Annotations to save the redaction text or area. A green notification bar displays that mentions the annotation and redaction are now saved in that layer.

  6. Select the redacted text to open the Annotation Options pane, and do the following as required. See the following sample image for annotation actions.

    • Click the Add Comment icon to add a comment for selected text redaction.

    • Click the Delete icon to delete the redaction of selected text.

    • Select Clear Reasons to remove the previously implemented redaction reasons.

    • Select Enter Reasons to provide a new reason for redaction. Select the predefined reasons, if available.

    Note:

    After associating reasons, if you hover over the redacted area, a tooltip appears. The tooltip convention is as below:

    <username of the user who applied the redaction reasons> : <applied redaction reasons separated by comma>

    For example, if the user name is abc@xyz.com, and the applied reasons are RR1 and RR2, then the tooltip will appear as abc@xyz.com:RR1,RR2

    If multiple users apply redaction reasons to the same redacted area, then the tooltip displays all users in stack.

    For example, another user pqr@xyz.com apply AB1 and AB2 redaction reasons to the above-mentioned redacted area, the tooltip appears as below:

    abc@xyz.com:RR1,RR2

    pqr@xyz.com:AB1,AB2

  7. Select the redacted area to open the Annotation Options pane, and do the following as required:

    • Click the Fill Color icon to choose color of redacted area.

    • In the drop-down list:

      • Select Clear Reasons to remove the previously implemented redaction reasons.

      • Select Enter Reasons to provide a new reason for redaction.

      • Select the predefined reasons, if available.

    • Click the Delete icon to delete the redaction of selected area.

    • Click the Add Comment icon to add a comment for selected area redaction.

    • Click the Move Menu icon to shift the Annotation Options pane to top or bottom of the native view pane.

  8. On the Action Tools bar, do the following as required:
    • Click the Save icon to save the redacted text and areas.

    • Select multiple annotations and click the Load Annotations icon to create a set of annotations within a document.

    • Click the Comments Panel icon to view or hide the comments panel in the viewer.

  9. If required, click the Download icon, and specify what to include during download in the document.

    See Downloading the annotated and redacted document.