Arctera™ Insight Management Console Help

To enable Insight Capture Services for Archiving

1. In the left navigation tab, select Customer Service > Customers.
2. On the Customers page, do any of the following:

   • If the customer is new, click Add Customer and specify the required details.

     See Creating the archive instance for a customer in the Arctera Insight Archiving Customer Administration Guide.

     Note:

     The customers who are enabled for the Insight Capture services only can see lesser Administration options when they login to the Arctera Insight Management Console . Such customers do not require Journaling Address. In addition, while adding the customer account, on the Accounts > Add Account page, the Admin check box is selected, but remains disabled.

   • If the customer already exists, search for and select the customer for whom you want to enable this service.

3. In the Services section.

   • Under Primary Services, select Capture.

     Note:

     Unless the Capture option is enabled under primary services, you cannot enable the Capture Secondary Services secondary service for this customer.

   • Under Capture Secondary Services, in the Enabled column, select the check box next to the service that you want to enable.

4. Click Save.
5. To verify if the selected Capture secondary services are enabled for the customer, in Arctera Insight Management Console , login as a Customer Administrator.
6. In the left navigation pane, select Configuration > Services.
7. Ensure that the selected Capture secondary services are selected under the Secondary Services section.

   Note:

   You cannot disable or enable this service from this page. To disable this service, select Customer Service > Customers. Select the customer and clear the check box of the selected Capture secondary services in the Enabled column.