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Arctera™ Insight Management Console Help

Last Published: 2025-02-20

Product(s): Veritas Alta eDiscovery (1.0)

Importing data into archives

Before you use the Import Data feature, note that:

The Import Data feature is available for administrators of those customers for whom the Enable Import Data option is selected while creating or updating customer details. The users who have the Import Data privilege can view the Import Data option.
The yearly quota limit indicator is available that indicates the available data limit for the current year and the consumed limit. The in-progress upload data is considered as a consumed limit. In case of upload failure for upload in-progress files, the data is added back to the available limit within 5 to 10 minutes of the upload failure. (The duration of the yearly quota period is considered from January 1 to December 31.)
When you consume the data limit you are entitled, you would be notified when you attempt to upload a file.
Only PST, MSG, and EML files can be imported. To import the MSG and EML files, you must create a ZIP file.
While uploading a ZIP file, the application does not identify its actual content size. The quota limit changes as per the actual data size imported. It is recommended to check and ensure the actual content size manually while creating a ZIP file. Else, the import batch may fail due to exceeded quota limit.
You can select and upload multiple PST and ZIP files simultaneously.
You can select multiple PST files and/or one CSV file. If the CSV file has a valid account mapping, then account IDs automatically populate on the user interface, along with the valid PST file name. Only PST files are displayed on the user interface.
For PST files, the messages are archived in sender's and recipients' archives by default.
For PST files, you can archive messages in the PST owner's archive.
In this case, an account must be mapped with the specified email address of the PST owner. If required, create an account for the PST owner's email address in the Arctera Insight Management Console .

To import data into archives

On the Arctera Insight Management Console , in the left navigation pane, click Import Data.
Note:
You must launch Import Data from the Arctera Insight Management Console . Never use a direct URL of Import Data.
If you have uploaded data earlier using Import Data, the import data page displays the details about the uploaded PST and ZIP (MSG and EML) files and the status of upload process. Else, the page does not show any record.
On the top-right corner of the page, the application displays the available limit for uploading the files. Ensure that you have sufficient limit available for uploading the files.
Click Import.
The application displays the Upload PST or ZIP(MSG/EML) file and import data page.
To browse for the files that you want to upload, either click Add upload items or click Browse. Search for and select the required files.
Note:
The application displays a list of selected PST, ZIP, and CSV files. You can upload multiple PST and ZIP (MSG and EML) files, and one CSV mapping files simultaneously.
To remove the files that are added but do not need to be uploaded for some reason, click the Delete icon in the corresponding row.
In the Import Type column, do the following:
- If you have selected a PST file for uploading, ensure that the Import Type is displayed as PST by default.
  The list of PST files is displayed along with the mapped email IDs that are populated in the Owner Email field from the selected CSV file.
- If you have selected a ZIP file for uploading, select the Import Type as MSG or EML.
  For example, if the ZIP file contains the MSG files, you must select Import type as MSG. If the ZIP file contains the EML files, you must select Import type as EML.
- If you have selected the CSV mapping file and if that file finds a valid PST and Account ID, then the account email ID appears in the Owner Email field.
  You can select or clear this check box for your entries and update the owner email field.
In the Journal Address column, select an appropriate journal address for each item.
By default, the Archive message in sender's and recipients' archive check box is selected for all the selected files.
If you clear this check box, the application displays the following error message.
At least one archive option should be selected to process the PST file.
Select the Archive messages in PST owner's archive check box if you need to archive messages in the PST owner's archive along with the sender's and recipients' archive.
Ensure that all the error messages for the selected messages are resolved. Else, the Upload button remains disabled.
Click Upload to send the file to the server, and do not refresh the page during the upload of the files.
The Import Data page displays the status of files that you have uploaded.
Expand individual rows to view the import history of items uploaded. It provides details such as import start and end dates, total items in a file, number of items imported, number of items failed, number of non-email items, number of oversized items, and error messages if any.

The following statuses are shown with file entry:

Status	Description
Upload in progress	Uploading the files
Upload complete	File upload process completed.
Import in progress	File is in import process.
Queued For import	Job is in queue and waiting to be picked for Import process.
Error	Error occurred while importing file.
Import complete	All found items are imported.
Import partially successful	All found items are not imported (contains some non email items or failed to import some items or oversized items).

Note:

Summary and detailed report for the uploaded PST and ZIP files with the count and size of emails imported is available in the reports section of Arctera Insight Management Console .

See Generating Messaging reports.