Please enter search query.
Search <product_name> all support & community content...
Article: 100074164
Last Published: 2025-04-09
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection
Problem
Post migration, discovery failing for snapshot manager
Error Message
[Debug] NB 51216 ncfcloudpi 497 PID:6720 TID:356 File ID:366 [No context] 2 [nbdiscover] CPResiliency: CPResiliency::checkResponseJSON:Json string {
"msg": "Failed to verify certificate signature.",
"errMsg": "Failed to verify certificate signature.",
"httpStatusCode": 401,
"type": "error"
}
Cause
CA certificate on the snapshot manager and the target NetBackup primary server are not matching
Solution
- Run the following commands on the target primary server to make sure certificates are up to date:
/usr/openv/netbackup/bin/nbcertcmd -getCACertificate
/usr/openv/netbackup/bin/nbcertcmd -getCertificate -force - Run the following commands to list the CA certificate present on the target Primary server:
a) /usr/openv/netbackup/bin/nbcertcmd -displayCACertDetail
One certificate will be listed here.
example:
CA Certificate received successfully from server PrimaryServerName.
Subject Name : /CN=nbatd/OU=root@PrimaryServerName/O=vx
Start Date : Apr 03 11:40:28 2025 GMT
Expiry Date : Mar 29 12:55:28 2045 GMT
SHA-1 Fingerprint : 59:93:F8:E2:B1:41:A9:5D:67:01:A8:00:B2:A7:1E:14:47:92:30:F8
SHA-256 Fingerprint : 81:4E:7C:99:5B:B4:80:A4:AC:52:F7:61:82:9B:E0:5F:B4:96:BB:86:0F:D0:16:87:B1:F1:3A:07:12:FB:FC:2F
CA Certificate State : Trusted
Key Strength : 2048
Subject Key Identifier : 13:CB:CE:2F:5A:A9:FB:C6:02:F5:8C:6D:9E:D5:1A:9A:4F:6E:74:BD
b) /usr/openv/netbackup/bin/nbcertcmd -listCACertdetails
Two certificates should be listed here.
example:
Subject Name : /CN=nbatd/OU=root@PrimaryServerName/O=vx
Start Date : Apr 03 11:40:28 2025 GMT
Expiry Date : Mar 29 12:55:28 2045 GMT
SHA-1 Fingerprint : 59:93:F8:E2:B1:41:A9:5D:67:01:A8:00:B2:A7:1E:14:47:92:30:F8
SHA-256 Fingerprint : 81:4E:7C:99:5B:B4:80:A4:AC:52:F7:61:82:9B:E0:5F:B4:96:BB:86:0F:D0:16:87:B1:F1:3A:07:12:FB:FC:2F
Key Strength : 2048
Subject Key Identifier : 13:CB:CE:2F:5A:A9:FB:C6:02:F5:8C:6D:9E:D5:1A:9A:4F:6E:74:BD
Subject Name : /CN=nbatd/OU=root@PrimaryServerName/O=vx
Start Date : Apr 08 10:54:36 2025 GMT
Expiry Date : Apr 03 12:09:36 2045 GMT
SHA-1 Fingerprint : 28:E4:CB:BF:96:43:E0:21:2B:F7:56:0F:C8:48:66:C3:12:85:2E:EA
SHA-256 Fingerprint : C1:29:CE:D5:FD:D5:01:8B:A3:A4:38:E5:E5:8B:E4:1A:0E:F2:07:40:1E:F1:19:E0:A7:0C:7B:38:9D:B1:F4:79
Key Strength : 2048
Subject Key Identifier : AB:75:FF:BF:A0:74:29:D2:5C:D6:A3:34:90:9A:72:3B:E7:5B:03:E2
Note down the SHA-1 fingerprint of the CA Certificate that is not present in the output of 2.a
example:
28:E4:CB:BF:96:43:E0:21:2B:F7:56:0F:C8:48:66:C3:12:85:2E:EA
- Remove the CA whose fingerprint is noted in 2.b:
/usr/openv/netbackup/bin/nbcertcmd -removeCACertificate -fingerPrint <certificate_fingerprint>
Where:
<certificate_fingerprint> is the fingerprint noted in 2.b - Restart NetBackup services on the target primary server.
- Run the discovery for the snapshot manager.