Problem
All NetBackup IT Analytics Data Collection probes fail to collect data.
Error Message
17 Mar 2025 13:20:34:829 ERROR 11024 main:SecurityDetailsProbe:nbserver1 DriverConfigManager.getDriverConfigWithDriverNameInIt:145 - Caught a DriverException while getting the appropriate driver.
com.aptare.dc.spi.driver.DriverException: Unknown error executing bpgetconfig
Cause
Since this is affecting all probes, the most common issue is that the Primary Server User ID doesn't have enough access or privileges to run the NetBackup commands needed for data collection.
Solution
Log on to the NetBackup primary server and verify that the service account is set up and the Primary Server User ID has sudo access per online documentation below:
If Primary is on BYO - Configure NetBackup sudo access for NetBackup data collection: https://www.veritas.com/support/en_US/doc/140248394-166019502-0/v142365979-166019502
If Primary is on NetBackup Appliance - Configure NetBackup Appliances for Data Collection: https://www.veritas.com/support/en_US/doc/140248394-166019502-0/v143524453-166019502
If Primary is on Flex Appliance - Configure NetBackup Flex Appliances for Data Collection: https://www.veritas.com/support/en_US/doc/140248394-166019502-0/v143662741-166019502
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