If Enterprise Vault Search is launched in Outlook-integrated mode, users receive 404 error when using download option

Problem

If Enterprise Vault Search is launched in Outlook-integrated mode, users receive error: 404 - File or directory not found, when using the download option in the right click menu or buttons near the top right of the preview pane:

The issue happens only in Enterprise Vault 15.1

Error Message

404 - File or directory not found

Cause

Product issue.

Solution

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.

Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.