Backup and restore of RDS Oracle using EFS as staging storage fails on Cloud Scale deployment

Article: 100073891
Last Published: 2025-03-08
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Product(s): Appliances, NetBackup & Alta Data Protection

Problem

Backup and restore of RDS Oracle using EFS as staging storage fails on Cloud Scale deployment

Error Message

Cannot mount Amazon Elastic File System;Backup failed to backup the requested files

Cause

If AWS Elastic File System(EFS) is used as a staging location for backup and restore of RDS Oracle, the backups would fail on Cloud Scale deployment.

There is a known issue where Cloud Scale fails to mount AWS EFS as a staging location.
 

Solution

Use AWS S3 as a staging location for new RDS Oracle backup and restore operations.

Use AWS S3 as a staging location to restore older backups created via EFS.
 
For more details on configuring S3 as staging, please refer to documentation for Backup of DBPaaS RDS Oracle - Prerequisite.

References

Etrack : 4195609

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