File Hash Search jobs with Malware Hash are not running at the configured interval

Problem

After upgrading NetBackup, the File Hash Search with Malware Hash jobs (SEARCH_TAG=MALWARE) may run at the default 8-hour interval instead of the previously configured interval. This applies to NetBackup 10.5 MR and later primary servers.

Error Message

The nbwmc (NetBackup Web Management Console service) logs on the NetBackup primary server show the following messages during the upgrade:

Log location:

UNIX: /usr/openv/logs/nbwebservice/
Windows: install_path\Veritas\NetBackup\logs\nbwebservice\

09:27:40.329 [com.netbackup.malware.service.BPconfigService] getLocalConfiguration: Error in fetching config FILE_HASH_SEARCH_INTERVAL_SECONDS from 
bpconf errorCode: 25

Cause

A connection to the bprd daemon failed. This may happen if bprd daemon is not yet ready to accept requests for retrieving the BPconfig values, such as FILE_HASH_SEARCH_INTERVAL_SECONDS used by the File Hash Search with Malware Hash feature.

Solution

The following steps are applicable if the jobs of File Hash Search with Malware Hash are not running at the configured interval:

1. Ensure the desire interval value is in BPconfig with "nbgetconfig FILE_HASH_SEARCH_INTERVAL_SECONDS"
   • On UNIX systems, the directory path to this command is /usr/openv/netbackup/bin/
   • On Windows systems, the directory path to this command is install_path\NetBackup\bin\
2. (Optional) Update the value in bp.conf if required - see https://www.veritas.com/support/en_US/doc/21733320-167856838-0/v168256235-167856838 for details.
3. Restart the NetBackup Web Management Console service on the primary server to reflect the changes
   • On UNIX, run the following commands:
     • /usr/openv/netbackup/bin/nbwmc -terminate
     • /usr/openv/netbackup/bin/nbwmc start
   • On Windows, use the Services application in the Windows Control Panel.