Upgrade of embedded Data Collector (data collector shipped with NetBackup Primary Server) to v11.5.02 leads to some data collection issues

Problem

Upgrade of embedded Data Collector (data collector shipped with NetBackup Primary Server) to version 11.5.02 leads to some data collection issues

Error Message

There might not be a specific error message, but you may see below two symptoms:

1. “Test Connection” returns empty content to the dialog box.
2. Probe execution through “checkinstall.<sh|bat>” script hangs

Cause

Removal of wbem-1.0.2-java8.jar in version 11.5.02 is causing issues with data collection.

Solution

NOTE: Download the attached wbem-1.0.2-java8.jar.csv file, remove .csv from the extension and rename it to wbem-1.0.2-java8.jar

For Windows:

1. Open Services window and stop Aptare Agent service.
2. Copy wbem-1.0.2-java8.jar file to <Analyticscollector>\lib\ and <Analyticscollector>\upgrade\upgradeManager\lib
3. Open Services window and start Aptare Agent service.

For Linux

1. Run <Analyaticscollector_Home>/mbs/bin/aptare_agent stop
2. Copy wbem-1.0.2-java8.jar file to <Analyticscollector>/lib/ and <Analyticscollector>/upgrade/upgradeManager/lib
3. Change file permissions
   #chmod -R 750 <APTARE_HOME>/lib/wbem-1.0.2-java8.jar
   #chmod -R 750 <APTARE_HOME>/upgrade/upgradeManager/lib/wbem-1.0.2-java8.jar
4. Change file owner and group
   #chown <owner>:<group> <APTARE_HOME>/lib/wbem-1.0.2-java8.jar
   #chown <owner>:<group> <APTARE_HOME>/upgrade/upgradeManager/lib/wbem-1.0.2-java8.jar
5. Run <Analyaticscollector_Home>/mbs/bin/aptare_agent start