Consolidation full of M365 resource fails with "0xe0000904 - An error occurred while retrieving catalog information"
Problem
Consolidation job of the FULL M365 resource fails with "0xe0000904 - An error occurred while retrieving catalog information"
Error Message
Job Log Error:
0xe0000904 - An error occurred while retrieving catalog information
Cause
Backup Exec server rebooted due to windows updates while Consolidation Full job was running. The incomplete CF (Consolidated Full) leads to some images being created in native catalog format whose corresponding SQLite db is not committed.
Solution
The issue is fixed Backup Exec version 24 Hotfix 651544.
Workaround:
Re-run a full backup to come out of the consolidation job failure.
References
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