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Backup Exec Microsoft 365 Consolidated Job Fails with Error 0xe0000904

Article: 100062629
Last Published: 2024-02-29
Ratings: 0 0
Product(s): Backup Exec

Problem

Backup Exec for Microsoft 365 Consolidated job fails with 0xe0000904 - An error occurred while retrieving catalog information.

This issue occurs when the Microsoft 365 Online plan is licensed for Exchange only.

Reference:  Configuration of M365 tenant fails with an error message "The request was too large or an invalid request was made [400] Tenant does not have a SPO license

 

 

Error Message

Final error: 0xe0000904 - An error occurred while retrieving catalog information.

 

Cause

Exchange Online Plan Only (No SharePoint or OneDrive)

SharePoint and OneDrive Group Items are selected in the backup job.

 

Solution

1. Edit the M365 Backup job selections.
2. Under the Groups tab unselect “Group Files” and “Group Sites”. These selections are related to SharePoint and OneDrive that do not exist.
3. Save the Job
4. Run the Consolidation Job.

     

    References

    Etrack : 4141445
    Content in the knowledge base article has been created with the assistance of an artificial intelligence language model.

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