Configuration of M365 tenant fails with an error message "The request was too large or an invalid request was made [400] Tenant does not have a SPO license."

Article: 100061360
Last Published: 2023-12-04
Ratings: 0 0
Product(s): Backup Exec

Problem


Configuration of M365 tenant fails with an error message The request was too large or an invalid request was made [400] Tenant does not have a SPO license.

 

Error Message
 

Adding the Tenant returns below error :


 

[400]Tenant does not have a SPO license

{"t":"2023-09-28 13:09:53.100","thread":"8200","sev":"error","m":"Failed to get SharePoint root site collection.","status":710}
{"t":"2023-09-28 13:09:53.100","thread":"8200","sev":"error","m":"CheckAccessToSharepointAPI::Unable to find tenantname and Sharepoint domain Name.","error code":710,"sleeping in milliseconds ::":10000}

 

Cause
 

Access checks to all API's are failing due to a specific license type.

 

Solution

A hotfix is now available for this issue. Backup Exec 22.2 Hotfix 917391

 

Related Downloads

References

Etrack : 4136796

Was this content helpful?