Copilot backups fail when you use Universal Shares on an HA media server

Problem

When a new HA appliance is configured on NetBackup Appliance version 5.3, the Copilot backups fail when Universal Shares are used.

Error Message

The following message is displayed when monitoring the Copilot backup activity:

Info bphdb (pid=4784) INF -   254: server name not found in the NetBackup configuration
Error bpbrm (pid=287032) from client sxxxxxvm053: ERR - bphdb exit status = 2: none of the requested files were backed up

Cause

The NetBackup processes cannot find the Universal Share as the virtual hostname parameter is missing in the EMM database.

Solution

Open an SSH session to any one of the HA appliance nodes as the nbcli user.

Note: Since it is the virtual hostname that needs to be added to EMM Database. this can be done from any node of the HA appliance.

Run the following commands:

1. NBCLIUSER> Command

2. bpnbat -login -loginType WEBUI -requestApproval
   Enter the required information.

3. /usr/openv/netbackup/bin/admincmd/nbemmcmd -addhost -machinename $virtual_hostname -machinetype media -masterserver $master_server_name -operatingsystem linux -netbackupversion 10.3

Where <virtual hostname> is the virtual host name of your HA setup, and <primary server hostname> is the host name of your primary server.