Backup Exec升级回滚报告V-225-116:安装BE服务时出错

Problem

Backup Exec 升级未能成功完成，并在安装结束时回滚。

Error Message

在安装日志中观察到的错误：

: In BE_InstallServices::ComputerName= <Server-Name>.
: In BE_InstallServices::SetServiceUser= <BESA-Account-Name>.
: In BE_InstallServices::W2kFlag= True.
: In BE_InstallServices::InstallMode= 0.
: In BE_InstallServices::ServicePath= "C:\Program Files\Veritas\Backup Exec\BackupExecManagementService.exe".
: In BE_InstallServices::IsCluster::SVCReset= True.
: In BE_InstallServices::UserCreds::W2k8 = 0.
: In BE_InstallServices::ServicePath= "C:\Program Files\Veritas\Backup Exec\bengine.exe".
: In BE_InstallServices::IsCluster::SVCReset= True.
: In BE_InstallServices::UserCreds::W2k8 = 0.
: In BE_InstallServices::ServicePath= "C:\Program Files\Veritas\Backup Exec\beserver.exe".
: In BE_InstallServices::IsCluster::SVCReset= True.
: In BE_InstallServices::UserCreds::W2k8 = 87.
: In BE_InstallServices::ReturnCode= 87.
+ : FATAL ERROR: BEMSI;InstallManager.dll;InstallManager.cpp;ConfigInstall_MSI()-InstallBEServices;87
+ : V-225-116: Error installing BE services ***To search for information about this error, click here

Cause

所有Backup Exec服务都在本地系统帐户下运行。

Solution

默认情况下，只有 Backup Exec Remote Agent 和 Backup Exec Error Recording服务应在本地系统帐户下运行。其余的Backup Exec服务应在Backup Exec帐户服务（BESA）下运行。

在上面的示例中，日志显示 BESA 无法运行 beserver.exe（Backup Exec Server）服务。

1. 确保Backup Exec服务在正确的帐户上运行：
   - 在本地系统上：
   Backup Exec Error Recording Service
   Backup Exec Remote Agent for Windows
   - 在BESA：
   Backup Exec Agent Browser
   Backup Exec Device & Media Service
   Backup Exec Job Engine
   Backup Exec Management Service
   Backup Exec Server
   
   注意：更改帐户后，应重新启动所有Backup Exec服务。
    
2. 重新启动服务后，重新运行Backup Exec的升级