Description
Methods to download data from Technical Support cases
File Download Methods & Instructions for Veritas Customers
Veritas Support Portal
- Go to https://support.veritas.com/
- Log in using your Veritas Account credentials.
- Open Case ID: <YYMMDD-NNNNNN>
- Example, Case ID: 230214-000001
- Click 'Download attachments' and follow the prompts to download the data provided.
- Example: Support > Manage Support Cases > Case Details:
Download attachments
- Example: Support > Manage Support Cases > Case Details:
Manual (SFTP & FileZilla)
Most standard GUI based FTP clients can be used, here are example instructions if you are using FileZilla as the SFTP client:
- Open the FileZilla client
- Select File, then Site Manager
- Enter the following information:
- Host:
sftp.veritas.com - Protocol: SFTP : SSH File Transfer Protocol
- Username and Password: Enter your Veritas Account* credentials
- Host:
- Click connect
- Click OK if prompted to trust this host.
- Navigate to Case ID <YYMMDD-NNNNNN> on the Remote site
- Select the file(s) for download and drag them to your local site
- Verify Successful transfers (bottom of window)
Alternatively, you can download via command line using the host and login information supplied above.
*Note: If your email address is not associated with a Veritas Account Manager account, you will receive a second email containing a password which can be used with your email address as temporary login to the file transfer server. Temporary accounts expire after the case is closed.
Temporary Veritas Support Portal
Instructions for downloading:
- Go to: https://mft.veritas.com/cfcc/login/login.jsp
- Login using your email address as your username. A temporary password will usually be sent to you in a separate email message.
- Once logged in, select CASE ID: <YYMMDD-NNNNNN>
- In Transfers section, go to the case number, click on the file to download.
If you have any questions about this process or need further assistance with your support case, please contact your support representative.
Related Knowledge Base Articles
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.