NBServerMigrator: Migration with different service user on source and target primary servers

Article: 100054763
Last Published: 2023-11-08
Ratings: 0 0
Product(s): Appliances, NetBackup & Alta Data Protection

Problem

Source Primary server:  NetBackup version 9.1 and above (configured with source_service_user).
Target Primary server: NetBackup version 9.1 and above (configured with target_service_user).
NBServerMigrator version: 2.0

If the source and the target primary servers are configured with different service users, after migration (using NBServerMigrator) we need to update the ownership of the files.

 

Error Message

- The policy <Backup_policy_name> could not be added, status: 14 file write failed
-Unable to get retention levels definitions error=12

-system call failed(11)

 

Cause

N/A

 

Solution

On the Target Primary server, run the following sequentially:
1) /usr/openv/netbackup/bin/goodies/update_install_folder_perms --os Linux --installer --previous_service_user <service_user_of_source> --reset_group_ids.
2) /usr/openv/netbackup/bin/goodies/update_install_folder_perms --os Linux --installer --reset_group_ids

Example:
if
source service user = source_service_user
target service user = target_service_user


# /usr/openv/netbackup/bin/goodies/update_install_folder_perms --os Linux --installer --previous_service_user source_service_user --reset_group_ids

Setting the user "target_service_user" as the owner of all files in the directory "/usr/openv".
This operation may take some time.
x openv/wmc/bin/install/setupWmc
# /usr/openv/netbackup/bin/goodies/update_install_folder_perms --os Linux --installer --reset_group_ids

Setting the user "target_service_user" as the owner of all files in the directory "/usr/openv".
This operation may take some time.
x openv/wmc/bin/install/setupWmc
#

 

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