Issues after upgrading VDDK on VMware Backup Host on Windows

Article: 100054659
Last Published: 2023-02-24
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

After installing EEB which includes upgrading VDDK on VMware Backup Host on Windows, followings may happen.

- Backup job fail with status 6.

- Adding credential to Virtual Machine Server from Java console fail with error.

 

Error Message

- Backup job fail with status 6.

              xxx x, xxxx xx:xx:xx xx - Info bpbkar32 (pid=x) done. status: 6: the backup failed to back up the requested files

 

- Adding credential to Virtual Machine Server from Java console fail with error.

              VMware credential validation failed.(Status -999)

 

Windows System Event on VMware Backup Host shows event as some dll is missing.

---------------------------------

Level:Information

Source: Application popup

Event ID: 26

Message: nbcs.exe - System Error : The program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem.

---------------------------------

 

Cause

Updating VDDK may require additional Microsoft Visual C++ Redistributable packages.

 

Solution

Install the latest Microsoft Visual C++ Redistributable packages.

Microsoft Visual C++ Redistributable latest supported downloads
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

References

Etrack : 4084577

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