Problem
Unable to map a share that has been opened for either log download or patch upload.
Error Message
The specified network password is not correct.
Cause
From access version 7.4.3 onward, the cluster name must be used when mapping the share.
Solution
For retrieving logs from the appliance, it is recommended to use the 'logbrowser' functionality rather than opening a share.
In this example, a CIFS share is opened to download logs.
[access-8.0.100] va800a-01 > support collect-logs share open
- [Info] You can access the CIFS share at \\va800a-01\logs .
On the windows client, connect to the share
map the share using the cluster name as the domain name. In this example, the cluster name is 'va800a'
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