Backup Exec RALUS Agent Installed on Red Hat/Oracle Linux 9.x has to be manually started after server reboot.

Problem

Backup Exec RALUS agent installed on Red Hat Enterprise Linux 9.x or Oracle Enterprise Linux 9.x servers, has to be manually started after a server reboot.

Error Message

V-79-57344-3844 The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version.
Remote Agent not detected on rhel9.

Cause

With the introduction of systemd, conventional SystemV service startup scripts in /etc/rc* no longer work.

Solution

This issue is fixed in Backup Exec 22.1

Note:

Backup Exec 22.1 introduces a new systemd unit, RALUSRHELUnit.service.

The service status can be checked with the following command:

# systemctl list-units -all RALUSRHELUnit.service

Other useful commands:

# systemctl stop RALUSRHELUnit.service (To stop the service)

# systemctl start RALUSRHELUnit.service (To start the service)

# systemctl status RALUSRHELUnit.service (To review the detailed service status)

Workaround:

Start RALUS manually after the server is rebooted using the below command

Run ./VRTSralus.init start from /opt/VRTSralus/bin path on the Linux server

Confirm process is active by running the following command -

ps -ef | grep beremote