After upgrade, the response to the Legal Hold is not reflected in the Legal Hold status page.

Problem

The green confirmation checkmark, indicating the end user has  respond to the legal Hold email is not visible on the Legal Hold status page.
 

Error Message

<< Sever log >>
WARN  [litholds.server.SurveyRespMgrImpl] (Survey Response Monitor Thread:[]) Error Processing Record
com.teneo.esa.litholds.service.TeneoSSLHandshakeException: [#80085] Runtime exception: Exception in installing the server certificate required for HTTPS. : null

Caused by: java.io.IOException: DER length more than 4 bytes: 109

Cause

The cert KeyStore is in JKS format and must be converted to the BCFKS format for version 10 and above of the eDP product.

Solution

Change the cert KeyStore type to BCFKS

1. Download the Keystore Explorer tool.
2. Select 'Open an existing keystore' and navigate to the cert keystore.
     Location: D:\CW\V100\scratch\temp
3. Change the cert KeyStore type from JKS to BCFKS and Save.



4. Restart the eDP services and verify the WARN is no longer in the server log.