Sharepoint GRT restore fails with 0xe00003d3 error in Backup Exec 21.4

Problem

Sharepoint GRT document restores fail in Backup Exec 21.4, with the error below.

Error Message

'0xe00003d3 - Backup Exec cannot enumerate the items from the SharePoint database'

The SPSWrapper log on the Sharepoint Front-End Web server, shows errors accessing a Source Object Path that is not relevant to the Sharepoint site being restored to;

[3a4c] 02/01/22 11:43:00  Source Object at path
[3a4c] 02/01/22 11:43:00  Source Object path http://sitemaster-649fcb28-98d1-4ab3-bb51-552cb851263d/
[3a4c] 02/01/22 11:43:07  Source Object type is Invalid
[3a4c] 02/01/22 11:43:07  Failed in getting source object information. Path: , Url: http://sitemaster-649fcb28-98d1-4ab3-bb51-552cb851263d/
[3a4c] 02/01/22 11:43:07  SourceObject does not exist for

Solution

A Hotfix is now available for this issue in Backup Exec 21.4. Refer to the Related downloads link below to obtain the hotfix needed to resolve the issue.