How to collect logs of local and remote servers using VQA.

How to collect logs of local and remote server using VQA.

The Veritas Quick Assist (VQA) diagnostic tool helps in troubleshooting issues by providing following features:

• Auto-detection of issues (self-help)
• Optimized data/Logs collection
• Create/update cases with evidence/Logs

Solution

• Download VQA: Veritas Quick Assist (VQA) Download
• Launch VQA:

Steps for collecting logs from local machine

Steps for collecting logs from remote machine

Steps for collecting logs from local machine

• For gathering logs only from local machine select the option "Collect Data for Support"

• Select the product(s) for which log files needs to be collected and click "Next".

• For Data Type select "All Data" and click "Next".

• For "Additional Options" select any additional categories if required and click "Next".

• During "Collect" phase VQA scans and collects all the required logs and product details.

• Save/Upload the logs - Provide path and click on "Save" or upload the logs to Veritas SFTP for new or existing case using "Create or Update a Support Case" option.

Steps for collecting logs from remote machine

• For gathering logs from remote machine select the option "Start Remote Scan",

• On "Prerequisites for Remote Scanning" page review remote scan requirements and click "Next".

• On "Remote Server Configuration" page click "Add Server".

• On "Add remote server details" page select the product(s) for which log files needs to be collected. 

• Enter Server Name/IP and credentials to connect to remote machine and click "Save".

• Click "Test Connection" to verify connectivity with remote server.

• Click "Next" after connection is established successfully. If connection fails review pre-requisites for remote scanning. 

• For "Additional Options" select any additional categories if required and click "Next".

• During "Remote Collection" phase VQA scans and collects all the required logs and product details from remote machine.

• Click "Next" after remote scan completes.

• Save/Upload the logs - Provide path and click on "Save" or upload the logs to Veritas SFTP for new or existing case using "Create or Update a Support Case" option.