Description
In troubleshooting scenarios, the customer must obtain nbcplogs and NBSU from Flex instances.
Follow the steps below to obtain NetBackup logs and configuration from a Flex instance.
Log Collection - Instance Level
Login to the instance using the appadmin username.
Follow the instructions below for log collection.
Please adjust the start and end time in the command below.
The -s and -e options in the command set the start and end time.
This will collect NetBackup and MSDP logs from the system.
/usr/openv/netbackup/bin/support/nbcplogs -s mm/dd/yyyy-00:01 -e mm/dd/yyyy-23:59 --no-nbsu /mnt/nblogs/$(date +%Y-%m-%d)-$(hostname -s)-nbcplogs-$(date +%s) --tmpdir=/mnt/nblogs --bundle --fast
This will collect NetBackup Support Utility (NBSU) from the system.
cd /mnt/nblogs
sudo /usr/openv/netbackup/bin/support/nbsu
The output files will be created in the /mnt/nblogs directory.
You can use WinSCP to connect to the Flex-based instance (not appliance) with user appadmin:
Note: The instance cannot be MSDP Worm.
Navigate WinSCP to /mnt/nblogs directory and download the file(s) needed.
Note: If SELINUX denies access to /mnt/nblogs, then navigate /tmp directory on the instance as that is not secured by SELINUX.
After that, copy the needed files from /mnt/nblogs to the /tmp directory and then use WinSCP to download the files from the instance.
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