Problem
While performing an agentless recovery using a RHEL enterprise guest machine the restore job fails after successfully reading the backup image
Error Message
Info bpVMutil (pid=13700) Beginning restore operation in guest VM. This may be a long running operation.
Info bpVMutil (pid=13700) FTL - Failed to restore the selected files and folders.: SYM_VMC_CONNECT_ERROR
Info bpVMutil (pid=13700) Finished restore operation in guest VM.
restored from image vmclient_1589276462; restore time: 0:01:42
Info bpVMutil (pid=10792) Successfully deleted VM NB_c9056040-564d-48b0-8cfa-7c021ee59014
May 13, 2020 11:39:54 AM - end Restore; elapsed time 0:02:28
VMware policy restore error(2820)
Cause
The VM guest machine used is not running a supported version of the operating system
Solution
Verify that the operating system type and version is compatible with NetBackup 8.2 onward using the NetBackup Compatibility List (SCL)
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